Happy Clients

“I wads made to feel very at ease with this being my first treatment. Very friendly and professional service”(Kevin) 10/10

MRS.L.W

“Booking the appointment was very easy with a choice of two locations; supported by a confirmation appointment email. Nurse was very helpful and professional, explained everything that she was going to do before she did it and was acutely aware of making me comfortable throughout the process. Future booking was managed efficiently and professionally by reception.”(Helen) 10/10

MR.M.B

“Staff were friendly and efficient. Thank you.” (Helen) 10/10

MR.T.C

“Caring service and excellent communication about the process of micro suction. Carried out by competent staff.” (Helen) 10/10

MR.G.H

“West country hearing care” are a very professional organisation, they provide good honest advice. If you attend any of the high street hearing organisations they usually recommend you have a replacement or new hearing aid. At West country hearing care they only recommend the above after a stringent test regime. If it is not required they might suggest having an audio metric test or a syringe of the ears. Open ness and honest plus a lot of experience Go a long way.”(Kevin)-10/10”

Mr.G.P

“First class welcome and treatment and very keen to help and support concern”(Helen)-10/10

MR.M.L.P

“Very impressed with the care received for my husband who has dementia. Very understanding.”(Kevin)-10/10

MR.D.S

“Excellent service, courteous, friendly and efficient. I felt well looked after and the treatment was very effective.”(Kevin)-10/10

MR.D.B

“Excellent professional advice”(Kevin)-10/10

MRS.J.S

“Service was very efficient in a pleasant atmosphere”(Kevin)-10/10

MR.D.H.L

“All stages explained, plus no pain or discomfort from treatment. Brilliant.”(Kevin)-10/10

MRS.S.L

“Made to feel at ease brilliant job done, will definitely be recommending to anyone having problems with their ears” (Helen)-10/10

MRS.C.D

“Good experience, explained everything that was going on, very reassuring.”(Kevin)-9/10

MR.M.J

“My husband suffered with ear wax and thought he was going deaf, but Kevin truly is so very pleasant and helpful and made my husband feel at ease and is sorting he’s ears out, with no pain. I truly appreciate and would recommend anyone to try him if you are suffering with wax”-10/10

MR.A.J

“Dear Westcountry Hearing Care, Thank you so much for your support today on my appointment, I was very much impressed with the results. Again I'd very much like to say that I would recommend your clinic for treatment”-10/10

MR.R.G

“Kevin was very informative and also thorough and helpful and made me feel comfortable in the time I was there.”-10/10

MR.G.H

“Could not have been friendlier in approach and professional and had a real interest in my particular problem”-10/10

MR.P.M

“Excellent service. Kevin is very professional and friendly. I would not hesitate to recommend Westcountry Hearing Care.”-10/10

MRS.L.D

“Kevin is not only, obviously very good at his chosen profession, but he displays a wonderfully friendly, caring attitude. This inspires great confidence .”-10/10

MRS.M.B

“Felt Kevin explained things clearly, seemed honest and trustworthy, and the whole appointment was relaxed and interesting.”-10/10

MRS.L.B

“Very friendly and you feel comfortable. Very helpful A pleasant experience”-10/10

MR.C.B

“Very pleasant person who made you feel comfortable if you’re a bit nervous on first visit”-10/10

MRS.C.S

“Excellent, prompt service. Resolved the issue I had quickly and painlessly. I also sought advice regarding ongoing ear care which Mr Carlyon (Kevin) kindly provided. Overall, I was extremely satisfied with the care that I received and would have no hesitation in recommending the Centre.”-10/10

MRS.B.E

“Kevin has a nice relaxed manner and does put you at your ease.”-10/10

MR.F.H

“Expertise and very professional.”-10/10

MR.J.B

“Kevin had been very helpful and accommodating so far. He has been very clear in explaining things and has given us confidence in the way forward.”10/10

MRS.J.A

“On time. Took great care explaining procedure. Spotless facility. Great “bedside” manner.”-10/10

MR.J.W

“Very trustworthy assessment ad advice , thank you.”-10/10

MRS.S.M

“Everything was done in a professional and caring manner” . - 10/10

MR.A.R.

“Polite service from Helen, an examination of my ears with a camera showed that I required no treatment. This was explained well . - 10/10

MR.A.F

“Very professional and thorough service - I highly recommend (Kevin) . - 10/10

MRS L.P.

“Kevin showed lots of empathy to my dad who suffers from dementia. Good service“. - 10/10

MR E.J.

“Very friendly and efficient (from Kevin)“. - 10/10

MR B.T.

“We had an excellent caring compassionate consultation by Kevin who was extremely knowledgeable. I am a doctor with experience in ENT surgery and have no hesitation in recommending this service Dr David Evans GMC no 3082616“. - 10/10

MR M.T.

“Kevin very professional. With out the best best in is field very highly recommended“. - 10/10

MR R.H.

“First-class treatment; quick, efficient and given with great consideration for the patient. The previously agreed charge was reduced when the treatment turned out to be less than anticipated; a tribute to the integrity and high standards of the practice.

MR TB

“Kevin was very professional and kind to my elderly father, and very patient in explaining things. Also very smartly presented. A nice clean room. We were very impressed and wouldn't hesitate to go back, or to recommend him to others“. - 10/10

MR J.K.

“Excellent service (from Kevin)“. - 10/10

MR J.F.

“Very helpful and professional. Kevin took the time to explain everything he was doing and the results“. - 10/10

MRS A.Y.

“It was a clean & pleasant environment, Kevin was very nice“. - 10/10

MR C.D.

“Luckily I could be seen on the day I rang due to a cancellation. Procedure was explained fully as I was dealt with and a follow up appointment made to complete the treatment. Very caring and professional attitude throughout. Extremely pleased with the outcome (from Kevin)“. - 10/10

MR D.R.

“Very satisfied with the service, explanation of the treatment was excellent and the fee was adjusted down to represent the treatment I received (from Helen)“. - 10/10

MR C.M.

“Because of the kindness, understanding and patience I was shown and which was much appreciated (from Kevin)“. - 10/10

MR S.H.

“Was most impressed by the service and having my questions answered so clearly I look forward to finding how deaf or otherwise I truly am (from Kevin)“. - 10/10

MR G.T.

“Your service is very good. I’ll return as advised when my ear infections have been solved by dr surgery. Very professional and good rapport (from Kevin)“. - 10/10

MR G.K.

“Was excellent put my mind at rest explained things clearly too me when asked (from Kevin)“. - 10/10

MR P.C.

“Extremely professional and helpful beyond the scope of the appointment (from Kevin)“. - 10/10

MR M.P.

“The appointment when smoothly and the result was exactly as I was hoping (from Kevin)“. - 10/10

MR R.L.

“Friendly,

“Great service (from Kevin)“. - 10/10

MR E.G.

“Friendly, efficient procedure (from Helen)“. - 10/10

MR P.G.

”Very prompt and effective treatment to clean ear using micro suction (from Kevin)“. - 10/10

MR R.H.

“An excellent service from Helen“. - 9/10

MR I.H.

“Good service and sound advice…quite expensive but probably worth it (from Kevin)“. - 10/10

MR M.M.

“Courteous service with expert explanations (from Kevin)“. - 10/10

MR D.F.

“Friendly efficient service. Everything was explained clearly. Staff were friendly and welcoming whilst maintaining a professional approach (from Helen)“. - 10/10

MRS E.L.

“Friendly, efficient and reasonable cost (from Kevin)“. - 10/10

MRS M.S.

“Kevin and his team are brilliant.. I have been a client for 5 years plus and today I took my elderly father in law for wax removal and to quote “what a really nice man, so thoughtful and considerate….” Were the words from my mother in law.. thank you Kevin awesome as always“. - 10/10

MR P.U.

“Kevin was polite and very professional. He explained everything he was doing and not only showed me my results but took the time to explain what they meant“. - 10/10

MR B.H.

“Excellent, professional service with whole process explained throughout. Questions were answered and Kevin is clearly very experienced“. - 10/10

MR A.W.

“Kevin is very friendly, he talks you through what he is going to do. This was my third visit to Kevin I always feel better after the treatment. I will continue to use Kevin“. - 10/10

MR J.H.

“Excellent service, appointment was brilliant, highly recommend (from Kevin)“. - 10/10

MR R.M.

“This is for Merilyn Parker that Kevin saw yesterday. 100% over the moon with the treatment and service she received. Kevin was the most kind and genuine person, I have ever met. Thank you so much“. - 10/10

MRS M.P.

“Excellent professional and friendly service (from Kevin)“. - 10/10

MR M.S.

“Very friendly and professional service (from Kevin)“. - 10/10

MR R.A.

“An amazing service from Kevin as always, very gently, thorough and empathetic“. - 10/10

MRS D.T.

“Very nice place everything explain and friendly service no rushing the patient (from Kevin)“. - 10/10

MR C.B.

“Kevin was very efficient, understanding and patient. Explained everything he was doing and gave plenty of time to the procedure. Arranged a further appointment to complete the work“. - 10/10

MR P.D.

“Everything explained very clearly, took his time and didn't rush. Identified the problem couldn't be fixed in one appointment and booked another with the fee not being due until the next appointment (from Kevin)“. - 10/10

MRS N.W.

“Nice friendly welcome and introduction, clear explanation of treatment and a professional approach (from Kevin)“. - 10/10

MRS F.W.

“Efficient delivery of service and professional manor (from Kevin)“. - 10/10

MR W.C.

“Friendly informative and efficient. Thank you, Helen“. - 10/10

MR D.W.

“Friendly professional and knowledgeable service at a sensible price“. - 10/10

MR J.B.

“Great service! (from Helen)“. - 10/10

MR P.H.

“Excellent service from Natasha & Helen - lovely people”.- 10/10

MR S.H.

“Great service, Helen was brilliant”.- 10/10

MR P.J.

“Personal service, supporting a local business and price appears competitive!” - 10/10

MR T.F.

“Helen was a very pleasant lady who knew what she was doing. Thank you”.- 10/10

MRS E.O.

“Friendly and convenient”.- 10/10

MR J.M.

“Friendly but professional. Very knowledgeable and explanatory of treatment and procedure. Honest regarding treatment required”.- 10/10

MRS C.B.

“An amazing professional service. Patient care is very much at the heart of the business. A friendly environment, where you feel confident in the service provided. I have recommended service to all my family and friends”.- 10/10

MR J.B.

“Professional and friendly service”.- 10/10

MR M.M.

“Very friendly, helpful advice”.- 10/10

MR I.W.

“Very relaxing, clean & not rushed. Explain very well what they were going to do and how to help stop it possibly happening again couldn’t fault the service”.- 10/10

MR A.K.

“Appointment was on time. Staff were welcoming and friendly. Every step of the appointment was explained to me”.- 10/10

MRS K.W.

“Because everything was perfect”.- 10/10

MRS M.B.

“On time, agreeable situation. Everything explained in understanding terms. Reassured to my situation. Safe environment too”.- 10/10

MRS H.F.

“Very efficient and Helen was very good”.- 10/10

MR C.J.

“Friendly, honest and transparent service with everything thoroughly explained to me”.- 10/10

MR A.S.

“Kevin is very professional and caring, and I had no pain or discomfort with the treatment procedure. Highly recommended. Thank you”. - 10/10

MR O.C.

“The service I received was excellent. The practitioner (Helen) welcomed me in a friendly manner and explained in great detail what would happen. The actual procedure was carried out in a thorough, sensitive and painless way with further information being constantly given about what was happening. It was by far my best experience in having ear wax removed over many years of having it done. I will certainly apply to use your service in future”. - 10/10

MR R.R.

“Excellent, friendly, professional and caring service”.- 10/10

MRS C.B.

“Excellent knowledge (Helen) and depth of experience”. - 10/10

 MR A.G.

“My elderly dad was reluctant to attend an appointment to have his ears unblocked. He attended and was pleased with how efficient the process was, pain free, simple and friendly service. Thank you”. - 10/10

  MR D.S.

“I could not have wished for a more professional service than that which was given by Mr Kevin Carlyon. Also, it was nice to attend a clinic which is close to my home”. - 10/10

 MRS J.P.

“Ease/speed of booking. Quick successful procedure. Nice, friendly people”. - 10/10

MR R.J.

“Kevin was very professional and provided me with some excellent advice. I will be returning for ear test again to monitor my hearing loss”.- 10/10

MR K.D

“Staff are all very friendly and helpful, the service was first class, clear explanations of what was happening, and time spent ensuring I was comfortable with what was being done. I would recommend (Heln) without hesitation”. - 10/10

MR P.R.

“The previous feedback was in error. I meant to send 10, but the feedback form is lopsided! I therefore pressed 1 then 0 which obviously didn't register. Have taken photo of form and will show you at next Thursdays (free follow-up) appointment. Best wishes”. - 9/10

MRS B.W.

Kevin was brilliant! He took the time to explain things, was very caring and gave us clear advice. I would highly recommend his services. - 10/10

 MR C.C.

“I had to have earwax removed ready for an appointment with the Audiology department at Derriford. I was able to fit in an urgent appointment, which started at the time stated, and Helen explained everything throughout the process and gave advice on keeping my ears clear in future. I was pleased with the whole process and my Audiology appointment was able to go ahead as planned rather than wasting their time and having to wait weeks for another appointment”. -  10/10

- MR R.A.

“Professional , welcoming and very helpful”. - 10/10

- MR R.N.

“Mr Carlyon was so patient and very understanding. He didn’t rush me and was very willing to answer my question clearly and without jargon. His prices were also very reasonable”. -10/10

- MRS A.T.

“Helpful and efficient”. – 10/10

- MRS A.T.

“So understated and unassuming is this business! I was very impressed how Helen explained in detail what was necessary to be done-absolutely clearly and precise! I have nothing but praise!!!”. – 10/10

-MR R.M.

“Business like - professional service. Recommended. Thanks”. – 10/10

-MR D.T.

“Kevin was so kind and patient with my 97-year-old mum, who is not afraid now, to return for further treatment. I would highly recommend Plymouth Hearing Centre to anyone of any age, who needs help with hearing. My husband is visiting Kevin tomorrow for the first time too, no worries about that visit…Thank you Kevin”. – 10/10

- MRS E.C.

“Pleasant and explanative professionally dealt with”. – 10/10

-MR M.J.

“Very professional service combined with an excellent personalised approach. Great to see in this day and age. And good value for money”. – 10/10

-MR A.K.

“Friendly and relaxed atmosphere. Felt happy with my efficient and knowledgeable treatment”. – 10/10

-MRS J.M.

“Because I received very efficient and kind attention. That my appointment was aborted was my own fault as I was very nervous but also. I didn’t receive an email telling me to use oil in my ear beforehand. So, a little bit of their fault and more of mine. I will be attending again next week when I hope to have conquered my nervousness”. – 10/10

-MR C.H.

“Extremely pleasant personal service”. – 10/10

-MR M.H.

“Excellent, reassuring service”! - 10/10

-MR E.E.

“Kevin was very professional and helpful”. -10/10

-MR M.C.

“Kevin very caring and helpful with my mum on her appointment and he explained in detail what he was doing to help her”. -10/10

-Mrs D.W.

“Great service. No waiting around. Thorough examination. Plenty of time to discuss treatment”. -10/10

-Mrs K.T.

“Friendly, caring and gave good and clear advice”. -10/10

-Mrs M.U.

“Great service from when I arrived to when I left. Everything was explained to me in detail and in a way which I understood”. -10/10

-Mrs T.H.

“Fantastic, personalised service from a highly professional practitioner who takes time to get to know clients as individuals. I highly recommend this clinic”. -10/10

-Mrs K.M.

“A personal service with no sales pressure and a great product”. -10/10

-Mrs C.A.

“I felt service provided was very fair, no pressure placed on me to buy hearing aids etc. The examination was thorough and conducted in a very professional but friendly way. The process and outcome were appropriately explained so it ensured I understood outcomes”. -10/10

-Mr L.S.

“Pleasant, reliable and highly qualified service every visit”. -10/10

-Mr J.M.

“Prompt appointment time helpful with any questions I had”. -8/10

-Mr P.D.

“Kevin was honest”. -10/10

-Mr D.F.

“Excellent service”. -10/10

-Mrs J.O.

“Kevin resolved my ear problem and I have a follow up appointment to check all’s ok. I felt very at ease whilst micro suction was carried out and Kevin explained what was happening as we went. Wouldn’t hesitate to recommend to anyone with ear problems. Thank you”. -10/10

-Mrs J.R.

“Professional@ efficient service”. - 10/10

-Mrs S.C.

“I was very impressed by the thoroughness of the hearing test and by Kevin's clear explanation of the results and the issues raised”. -10/10

-Mrs L.S.

“Great to meet you today, Kevin! Thank you for your time and the very interesting conversation, defiantly something I would like to explore. Thanks, Michael”. -10/10

-Mr M.B.

“I have used your services myself, then booked for my dad, everything was clear to understand”. -10/10

-Mr D.N.

“Hi Kevin, I’m very impressed with your person-centred focus on building the hearing aids around the person’s needs and lifestyle, your reassurance and emphasis on complete satisfaction and trialling the hearing aids, genuine warmth and consideration, absolute comfort of the rooms (sound deadening carpet etc), wide knowledge and experience, including personal experience, of the ranges on offer and their pros and cons. You have my number and please feel free to contact me anytime now or future about the other matter. Many thanks. Warmest wishes Elaine”. -10/10

-MRS E.N.

“Absolutely flawless service! From first phone call, prompt, friendly and informative. Can’t recommend enough. Thank you so much Kevin”. -10/10

-MRS K.J.

‘‘Excellent service, my mother (age 92) was most concerned about having her ears syringe by suction. She was made to feel reassured throughout with every thing being explained in very simple language”. -10/10

-Mrs Y.C.

‘‘I had an ongoing issue with my left ear that the doctors couldn’t identify the cause. Kevin identified the problem instantly. Very professional I’ d highly recommend”. -10/10

-Mr M.P.

‘‘Excellent, professional and effective service with great customer focus and a friendly and confident approach. Overall a really superb experience”. -10/10

-Mr C.S.

‘‘Friendly efficient service , no messing job done bang on time”. -9/10

-Mr K.H.

‘‘Professional service from start to finish. Talked me through what was happening as it was being completed”.-9/10

-Mr G.R.

‘‘Service was as required’’. - 10/10

-Mr G.N.

‘‘Excellent service. Very efficient, very caring and on time”. -10/10

-Mr B.B.

‘‘Excellent service - seen quickly - reasonable cost - well explained diagnostic. Highly recommend”. -10/10

-Mrs S.E.

‘‘Professional, safe and courteous service”. -10/10

-Mr A.Q.

‘‘Found you very helpful and co-operative”. -10/10 (Helen)

-Mr P.B.

‘‘Friendly and efficient. Confirmed an ear infection and offered follow up appointment”. -10/10

-Mr S.L.

‘‘Very professional, relaxed and friendly approach. Explained everything well and honest service with diagnosing what was needed’’. -10/10

-Mr J.P.

‘‘Friendly, efficient and I can now hear again so a job well done”. -10/10 (Helen)

-Mrs S.H.

‘‘Kevin listened to my situation and didn't rush things. There was plenty of space to ask questions and get clarifications on a subject hitherto unknown! Felt it was very good value for money”. -9/10

-Mr M.L.

‘‘It was a very friendly, helpful and professional approach”. -10/10

-Mrs H.S.

‘‘Very patient explanation of hearing problems”.-10/10

-Mrs L.S.

‘‘When I arrived to the clinic Mr Carlyon made me feel very welcome and at ease, he also explained everything to me in detail. I felt I totally understood what he was doing and why. When he showed me on the screen inside the ear he explained to me what I was looking at. During the procedure he always explained step by step what was he was doing. Afterwards Kevin asked me if I had any questions which he answered very clearly for me”. -10/10

-Mrs E.M.

‘‘Kevin had been recommended to my wife in the past and she had encouraged me to seek out the procedure of micro suction through him, which we did. Mr Carlyon was very welcoming, polite and pleasant throughout, taking time to explain the procedures as he went through them including the details revealed in the hearing test. I am grateful for the care taken in explaining all the details to me and the pleasant way throughout”. -10/10

-Mr B.H.

‘‘A friendly professional consultation showing a depth of knowledge”. -10/10

-Mr M.P.

‘‘Treated very well , professional and likeable”.-10/10

-Mr P.S.

‘‘Excellent service from Kevin . Good location”. -10/10

Mr F.C.

‘‘Courteous, no rush and a comfortable experience”. - 10/10

-Mr P.P.

‘‘My appointment was so very helpful and I now understand more and feel confident that there is help and I will all ways be treated with kindness. Thank you”. -10/10

-Mrs E.D.

‘‘Excellent all round, I will definitely promote through all my contacts”. -10/10

-Mrs N.C.

‘‘High quality service’’. -10/10

-Mrs H.D.

‘‘Friendly efficient and professional service”. -10/10

-Mrs T.P.

‘‘Great service. Kevin was very efficient, friendly and gave a very detailed talk in what was required. He showed before and after pictures of the procedure”. -10/10

-Mr G.M.

‘‘Kevin is a very friendly guy, he managed to fit me in last minute as I am due to fly on a plane and was concerned about my blocked ears.
It was quick and painless and I can now hear perfectly again’’. -10/10

-Mrs E.W.

‘‘Very personal and friendly service!’’ -10/10

-Mr A.C.

‘‘Sorted out my problem very promptly. Friendly staff. Everything explained during the procedure which put me at ease”. -10/10

-Mrs S.H.

‘‘Friendly & informative service”. - 10/10

-Mr N.B.

‘‘Very prompt, efficient and caring service. Communicated instantly and fitted us in quickly for an appointment. Everything explained clearly and with care and compassion. Thank you”. -10/10 (Helen)

-Mr R.B.

‘‘Excellent service and friendly welcome ,very professional and made me feel calm explained everything throughout the consultation I was very pleased.’’ -10/10

-Mrs K.B.

‘‘Very helpful and patient”. -10/10 (Helen)

-Mrs L.R.

‘‘Kevin provided extremely valuable advice and exceptional service. His empathetic, patient approach was very reassuring”. -10/10

-Mr R.H.

‘‘Friendly professional consultation not rushed at all with detailed explanations of test results. Very happy would make this my first choice every time”. -10/10

-Mrs S.H.

‘‘Fantastic, friendly service. Was made to feel at ease and comfortable, will highly recommend to anyone’’. -10/10

-Mr J.S.

‘‘Treated as an individual. Due care and attention paid to issues and given full detailed analysis from results of tests. Very polite and friendly service”.-10/10

-Mrs L.D.

‘‘Good customer service, informative and detailed discussion on hearing
Results explained in detail with visual computer aid making the results easy to see and read”. -10/10

-Mr K.S.

‘‘Good personal service. No hard sell. Genuine interest in the patient. Friendly and helpful”. -10/10

-Mr P.S.

‘‘Felt like my Dads came first, covid safe environment and explained everything without any pressure!’’-10/10

-Mr R.W.

‘‘Procedure was fully explained before treatment. Shown the inside of my ear on a screen to show where the problem was. Was booked in for both ears but only needed 1 done. Very polite and friendly experience”. -10/10

-Mrs M.F.

‘‘Convenient and quick to get appointment. Lovely, helpful staff. Didn't encourage me to spend more than I needed to”. -10/10 (Helen)

-Mr T.W.

‘‘Booking the appointment was quick & easy for starters. The location is convenient & easy to reach, the staff were friendly & everything was explained well beforehand so it was actually quite a pleasant procedure.
Would happily recommend the service to anyone who needs it”. -10/10 (Helen)

-Mr N.M.

‘‘I had a very good experience on my first visit to Plymouth Hearing Centre for an earwax check and it was very nice to meet Kevin. The microsuction procedure was painless and efficient. I would have no hesitation in recommending to others. Many thanks to Kevin for the great service”. -10/10

-Mr D.T.

‘‘Extremely friendly and polite. Explained in detail the service I was going to receive. Very happy with the results. Thank you”. -10/10

-Mr S.R.

‘‘Fast efficient service, professionals done. It feels good to get my hearing back again”. -10/10

-Mr D.H.

‘‘Mr Carlyon was professional yet kind and takes time to explain everything, whist ensuring that I was comfortable with the procedure at all times”.-10/10

-Mrs L.B.

‘‘Very friendly. Very professional. Really helpful and gave a clear explanation of everything going on and the results of tests”. -10/10

-Mr J.B.

‘‘Happy with the outcome and a sense of confidence in the process’’. -9/10

-Mr G.S.

‘‘Kevin does a great job and makes you feel very much at ease. He is thorough and detailed and I would wholeheartedly recommend his services”. -10/10

-Mr D.L.

‘‘Helen was very informative throughout the procedure. My mother was given advice as to what to do at home regarding her ears. I would recommend to other people this service. Thank you’’. -10/10

-Mrs H.W.

‘‘It was such a pleasure. Very professional. Very welcoming which settled any nervousness I had. Really clean and covid aware. I would certainly recommend it and in fact have already done so to friends”.

-Mrs J.P.

‘‘Excellent service, took time to explain all about my condition, no waiting around only perfectly on time, clinic is spotless’’. -10/10

-Mr I.C.

‘‘Brilliant service’’. -10/10

-Mr S.K.

‘‘I was able to book an appointment for within a few days. Office and treatment room are excellent and very equipped. Ample free parking just outside The consultation was very thorough and Kevin was so friendly and professional. I'd definitely recommend Plymouth Hearing Centre”. -10/10

-Mrs C.W.

‘‘Kevin does a great job and makes you feel very much at ease. He is thorough and detailed and I would wholeheartedly recommend his services”. -10/10

-Mr D.L.

‘‘Very informative and helpful’’. -10/10

-Mr D.M

‘‘Helen was so pleasant. Made me feel very comfortable’’. -10/10 (Helen)

-Mrs L.K.

‘‘Quality all round service, will always use them and recommend them’’. -10/10

-Mr D.J.

‘‘Independent advice and technically competent’’. -10/10

-Mr D.K.

‘‘Friendly , thorough, very helpful’’. -10/10

-Mr S.W.

‘‘Punctual appointment, very good covid precautions, comprehensive hearing test with Kevin who explained the procedure clearly’’.-10/10

-Mr M.H.

‘‘It was identified that I didn't need treatment for earwax accumulation. Mr Carlyon provided a professional service, offering advice on treatment instead, without charging a penny for that advice. I am most appreciative’’. -10/10

-Mrs S.L.

‘‘Appointment booked for relative with learning difficulties. Appointment time was kept exactly by Plymouth Hearing Centre with no waiting around. The procedure was explained in easy to understand terms in a very sympathetic way. Hearing test showed a marked hearing loss from normal which Kevin explained could be helped by hearing aids. No pressure at all was given by Kevin to purchase hearing aids from his practice. Great service from a super professional. Thank you Kevin very pleased’’.-10/10 (Kevin)

-Mrs L.A.

‘‘I had a very positive experience. I was warmly welcomed and made to feel at ease. Every step of the consultation was clearly explained to me and any questions I had were answered. Thank you for a very pleasant experience’’. - 10/10 (Kevin)

-Mrs C.B.

‘‘Outstanding service and follow up checks . Very knowledgeable staff . I’d highly recommend this business to anyone needing ear wax removal’’. -10/10 (Helen)

-Mr D.H.

‘‘I was very pleased with my visit today. Kevin was very helpful and informative’’. -10/10 (Kevin)

-Mr P.H.

‘‘Very efficient, friendly service. COVID measures taken seriously so I felt very safe. Highly recommended’’. -10/10 (Kevin)

-Mrs E.C.

‘‘Excellent service. Very clear and detailed explanations given. Thank you’’. -10/10 (Kevin)

-Mr S.P.

‘‘The welcome was friendly and attention/treatment also friendly and professional. The facilities in the treatment room were also first class and obviously well planned and up to date. All in all a first class experience. Thank You’’. -10/10 (Helen)

-Mr D.R.

‘‘Service was very good, staff could not have been better’’.- 10/10 (Helen)

-Mrs R.C.

‘‘My wife was impressed with the thoroughness of the examination, and the interest of the Audiologist. It made her feel she was in good hands! Thank you’’. -10/10 (Kevin)

-Mrs E.G.

‘‘You solved the problem thank you’’. -10/10 (Helen)

-Mrs J.W.

‘‘Nice greeting. Spotlessly clean. Everything explained well, good advice given Excellent result’’. -10/10 (Helen)

-Mrs C.A.

‘‘Kevin is so understanding on how my disabled wife is and her reactions. He has all the patience under the sun. Thank you Kevin. Merry Christmas and New Year’’- 10/10 (Kevin)

-Mrs M.B.

‘‘Friendly, efficient and very helpful. The Plympton surgery is also very convenient for access and parking’’. -8/10 (Helen)

-Mr P.J.

‘‘I was so delighted with Kevin's expert service. For the first time in years my eardrums are actually clear. Thank you so much. I will be back and recommend you most highly’’. -10/10 (Kevin)

-Mrs T.B.

‘‘Friendly, professional service with excellent communication’’. -10/10 (Kevin)

-Mrs R.G.

‘‘Kevin is so understanding on how my disabled wife is and her reactions. He has all the patience under the sun. Thank you Kevin. Merry Christmas and New Year’’. -10/10 (Kevin)

-Mrs M.B.

‘‘Very friendly and great service, explained what was going to be done. Very good service!!’’ -10/10 (Helen S)

-Mr R.H.

‘‘Helen was excellent, very patient and I felt like I was comfortable while she was undertaking the task’’. -10/10 (Helen)

-Mr J.P.

‘‘Kevin was very professional, knowledgeable, & Covid safe. I felt very relaxed with his expert assessment. Would highly recommend’’. -10/10 (Kevin)

-Mr G.T.

‘‘Super service. Well above what was expected. Highly recommend. Clear, friendly, professional communication. Everything explained and agreed in advance and over delivery. Wonderful. Happy customer’’.-10/10 (Kevin)

-Mr R.M.

‘‘Very good service will recommend’’. -10/10 (Kevin)

-Mr B.W.

‘‘Excellent service offered, professional and friendly’’. -10/10 (Kevin)

-Mrs J.S.

‘‘I was seen at very short notice due to an ear deciding to go deaf over the weekend. It was driving me mad and I would not have been able to go to work in that state. I emailed Kevin late Sunday evening, he replied early Monday morning saying that although fully booked he would squeeze me in. Later that day after pain free treatment, I was able to hear again. That's 5 star service’’. -10/10 (Kevin)

-Mr S.H.

‘‘Efficient booking system. Gentle and efficient treatment and pleasant staff. Excellent’’. -10/10 (Helen)

-Mrs B.H.

‘‘Very professional and well organised re Covid protection. Information given clearly. No sales pressure’’. -10/10 (Kevin)

-Mrs S.M.

‘‘Dealt with in a very professional way’’. -10/10 (Helen)

-Mr M.B.

‘‘Professional, swift and personable!’’ -10/10 (Kevin)

-Mrs E.P.

‘‘Brilliant service, would certainly recommend anyone with hearing problems to pay a visit to Westcountry Hearing. Thanks again Kevin’’. -10/10

-Mr A.M.

‘‘Kevin was really helpful and friendly and put me at my ease. I can now hear again. Thank you Kevin’’. -10/10

-Mrs J.P.

‘‘Quick appointment which is important when feeling rubbish, good clear communication about the info needed, reasonable prices, friendly staff who cleared the problem up straightaway’’. - 10/10 (Helen S)

-Mrs W.G.

‘‘Excellent care from start to finish including COVID prevention measures. Treatment was explained at each stage of the procedure.
Modern technology enabled me to see my eardrums for the first time! A successful outcome’’. -10/10 (Kevin)

-Mrs V.L.

‘‘Kevin treated my mum with kindness and respect at a time when she was worried , thank you’’. -10/10

-Mrs V.P.

‘‘Totally put me at ease and very knowledgeable on hearing problems’’. -10/10

-Mrs M.A.

‘‘I appreciated the courteous, knowledgeable and professional service. The administrative arrangements leading up to my appointment were also straightforward and helpful’’. -10/10

-Mr J.E.

‘‘Excellent care from start to finish including COVID prevention measures. Treatment was explained at each stage of the procedure. Modern technology enabled me to see my eardrums for the first time! A successful outcome’’. -10/10

-Mrs V.L.

‘‘I was really suffering with my ears. Kevin made me an appointment in less than a week. I was so grateful. He made me feel relaxed, at ease, was very professional and talked me through the process. All tests were painless and quick. The clinic was spotless, COVID friendly and had a nice atmosphere to it. Would definitely recommend Kevin to anyone. Thank you for your help’’. -10/10

-Mrs C.S.

‘‘Very welcoming, friendly and helpful. Down to earth atmosphere. Explained things as you went along. Recommended products’’. -10/10

-Mr S.V.

‘‘First class professional service’’. -10/10

-Mr R.T.

‘‘Courteous, friendly and professional’’. -10/10

-Mrs S.C.

‘‘I was really suffering with my ears. Kevin made me an appointment in less than a week. I was so grateful. He made me feel relaxed, at ease, was very professional and talked me through the process. All tests were painless and quick. The clinic was spotless, COVID friendly and had a nice atmosphere to it. Would definitely recommend Kevin to anyone. Thank you for your help :)’’ -10/10

-Mrs C.S.

‘‘I have been using the hearing centre for a few years now and always knows that they give the best service which is of good value too . I don’t know of any other private health sector that provides such affordable services’’.-10/10

-Mr B.L.

‘‘Very professional and understanding’’. -10/10

-Mr K.B.

‘‘Kevin is a model of professionalism, providing clear and unbiased advice and service. We have no hesitation in recommending him’’. -10/10

-Mr P.S.

‘‘I would like to thank you for such amazing service. I enquired for my elderly father on a Saturday and received a reply within minutes offering him an appointment on the Monday. At the appointment, my father was made very welcome and put at his ease. He was treated with care throughout and everything was explained to him on a screen. He went into the appointment stone deaf and came out able to hear. He has also been offered a complimentary appointment in 2 months time just to make sure everything is still working correctly. He was so excited when he rang me to tell me he could hear again. He told me how everything had been explained to him and that you put him at his ease throughout. This service was absolutely outstanding and I am so grateful. I would not hesitate to recommend your services. You have made such a difference to his life and we are all eternally grateful’’. -10/10

-Mr C.B.

‘‘They are very professional and kind’’. -10/10

-Mrs R.M.

‘‘Kevin offers a highly professional client focused service. I felt that my experience of hearing loss was well understood and that a solution was offered that would meet my needs, without any hard sell’’. -10/10

-Mr M.R.

‘‘Friendly, very professional and clean. Clear explanations. Thanks’’. -10/10

-Mr P.S.

‘‘The treatment was carried out painlessly and very efficiently. The communication and advice was excellent. I'd be happy to recommend the Plymouth Hearing Centre to friends’’. -10/10

-Mr G.C.

‘‘Excellent personal service; clear explanation of test results; options given for possible way forward; no pressured sales pitch. Adhered strictly to Covid regulations and requirements regarding client safety’’. -10/10

-Mr J.M.

‘‘Very helpful and friendly staff. Very thorough service too’’. -10/10

-Mrs A.W.

‘‘Kevin was able to explain clearly about what he was doing and why. Was also clear in his information regarding hearing aids and was also thorough in his PPE procedures.’’ -10/10

-Mrs J.S.

‘‘Friendly and thorough service’’. -10/10

-Ms P.L.

‘‘Very professional and reassuring, explained all the procedure. Would certainly recommend.’’ -10/10

-Mrs C.H.

‘‘Explained all information and procedure in detail. Made me feel at ease. Good result after procedure was competed. Also explained the necessity for a follow up appointment’’. - 10/10

-Mrs M.S.

‘‘Mr Carlyon took trouble to find out about my life-style and what I require from my hearing. He then explained what was available for me to try, I have only had my initial appointment but I was impressed’’. -10/10

-Mrs F.H.

‘‘Excellent service with fair pricing and really helpful approach’’. -10/10

-Mr M.W.

‘‘Very satisfied with the competent and professional procedure’’. -10/10

-Mr R.A.

‘‘Very professional service and fully explained procedure. Very pleased and thank you’’.-10/10

-Mr M.A.

‘‘Mr Carlyon was very professional and explained the treatment in detail. I was very happy with the treatment I received and would recommend this service’’. -10/10

-Mrs M.H.

‘‘First rate company, cutting edge equipment, competent with top notch customer care’’. -10/10

-Mr A.E.

‘‘Friendly, professional staff. My ears felt a million times better after my visit, which only took 5 minutes. I was made to feel very comfortable. Very reasonable prices. I would recommend them to anyone having problems with their ears’’. -10/10

-Mrs J.C.

‘‘After my first visit there today I feel I was looked after very well’’. -10/10

-Mrs M.S.

‘‘Made to feel at ease. Procedure clearly explained. Very pleased with outcome’’. -10/10

-Mrs S.R.

‘‘Friendly service, Kevin puts you at ease and talked through the process, highly recommend’’. -10/10

-Mr G.A.

‘‘Very caring, friendly but professional approach. All treatment talked through to put one at ease. One slight niggle, having to wait outside due to Covid procedures. Otherwise very pleased with the whole experience. Thankyou’’. -8/10

-Mrs P.T.

‘‘Kevin delivered a professional, considerate and efficient service. I was apprehensive beforehand but he put my mind at rest’’.-10/10

-Mr M.G.

‘‘Very professional & COVID safe’’. -10/10

-Mrs D.C.

‘‘I felt comfortable and happy with my treatment’’ -10/10

-Mr T.J.

‘‘The whole process from booking to appointment was really first class. All of the radios and the TV have all now had the sound turned down!’’ -10/10

-Mr E.L.

‘‘Informative and felt comfortable. Would recommend this type of ear ear cleaning’’.-10/10

-Mr T.K.

‘‘Professional service. Answering all the questions I needed. Clean safe environment. State of the art equipment. Excellent overall’’. -10/10

-Mr E.S.

‘‘Professional service and reasonable adjustments made for my situation. Everything was explained well and I really liked seeing images before and after. Very highly recommend’’. - 10/10

-Mr T. H.

‘‘The clinic clean and the staff very helpful and efficient’’. -10/10

-Mr M.T.

‘‘Friendly and helpful staff. Provided service as described’’.- 10/10

-Mrs M.N.

‘‘Great and friendly service. Very knowledgeable and the latest equipment. Many thanks’’. -10/10

-Mrs M.H.

‘‘I was met at the entrance. Received friendly and efficient service, no complaints’’.-9/10

-Mrs J.H.

‘‘Quick, professional service’’. -9/10

-Mr S.B.

‘‘Very friendly and professional. I felt in good hands. Everything was explained to me and I was given good advice on how I could possibly relieve the symptoms for a longer period of time’’. -10/10

-Mrs F.J.

‘‘Very efficient, friendly and caring’’. -10/10

-Mrs N.R.

‘‘Helen was extremely professional and put me at ease. She took time to explain the procedure and it was pain free. I would definitely recommend this Hearing Centre’’. -10/10

-Mrs L.G.

‘‘Highly recommend, great from start to finish’’. -10/10

-Mr G.H.

‘‘Kevin was really friendly and explained everything to me. He showed me the wax build up using a camera before and how clear my ears were after. The procedure was very comfortable and its lovely to be able to hear again. The clinic was fully covid secure. I would recommend Kevin to anyone’’. -10/10

-Mrs S.L.

‘‘Amazing service and Kevin was super professional. I highly recommend this place’’.-10/10

-Mr A.A.

‘‘Kevin was very professional and friendly, very impressed with his ear technology. Will recommend highly. Thank you Kevin.’’ -10/10

-Mrs S.P.

‘‘Friendly, with a clear explanation of what the procedure was’’. - 10/10

-Mrs D.L.

‘‘Professional , friendly and very efficient from start to finish’’. -10/10

-Mrs N.H.

‘‘Thorough, honest service. Would highly recommend’’. -10/10

-Mr J.M.

‘‘Professional and efficient. High tech equipment . Very knowledgeable and experienced, felt I was in safe hands.’’ -10/10

-Mrs K.J.

‘‘Friendly good service. Will go back again if required.’’ -10/0

-Mr C.J.

‘‘Excellent friendly service very professional and very satisfied with the way they treated my disabled, mum will definitely use again thank you’’. -10/10

-Mr J.K.

‘‘Great service, great results. Thank you’’. -10/10

-Mr O.B.

‘‘The Hearing Centre had a welcoming and supportive attitude. Both Kevin and Helen explained things clearly and in a straightforward way that I appreciated very much’’. -10/10

-Mr D.W.

‘‘Kevin is exceptionally professional, kind and caring. He explained the procedure clearly and constantly checked my comfort and understanding of the process. He followed all Covid safe protocol . I can’t recommend him more highly. Thank you for your time and care, Kevin, from all the family’’.-10/10

-Mrs T.C.

‘‘Friendly, professional, experienced, Helen did a fantastic job. Thank you!’’ -10/10

-Mrs C.B.

‘‘Fantastic service and totally amazed by how much my hearing improved after the procedure. Would highly recommend’’. -10/10

-Mr T.F.

‘‘A very professional service’’. -10/10

-Mrs P.C.

‘‘Highly professional, knowledgeable, excellent technical explanation and Covid- 19 safety. Great location with easy parking. Highly recommended’’. -10/10

-Mr G.E.

‘‘Extremely professional and friendly service that really puts you at ease’’.-10/10

-Mrs G.C.

‘‘Fast, efficient, friendly service’’. -10/10

-Mr K.G.

‘‘I felt comfortable and was kept informed with everything that was being done. Just a great service’’. -10/10

-Mr A.D.

‘‘Full, explanation of the problem and of the solution, with plenty of opportunity to ask questions. It was also very good to be told in advance what to expect from the experience’’. -10/10

-Ms J.W.

‘‘Very efficient and honest’’. -10/10

-Mr M.G.

‘‘Very friendly, efficient, explained and discussed different options, plus excellent COVID-19 procedures in place’’. -10/10

-Mrs B.K.

‘‘Kevin is wonderful- he is a true professional and nothing is too much trouble! Would highly recommend!’’ -10/10

-Mrs K.J.

‘‘Entirely happy with the appointment’’.- 8/10

-Mrs S.P.

‘‘I told Kevin that I was a very nervous patient, mainly because I had had a bad experience with micro ear suction once before and had had to stop the process because of pain. He was extremely sympathetic, very kind and worked slowly and carefully to cause minimum discomfort (ie none at all!). I would have no hesitation recommending him to my friends and family if they need this service. I felt completely safe in his extremely professional hands’’. -10/10

-Mrs M.K.

‘‘Very efficient, high tech equipment, fast and effective’’.-10/10

-Mr P.N.

‘‘Excellent service’’. -10/10

-Mr A.J.

‘‘Friendly, skillful service in pleasant surroundings’’. -10/10

-Mr R.B.

‘‘A professional consultation, Kevin took time to explain the procedure thoroughly, I was able to ask questions and he answered in a way I understood. A follow up appointment was set at my convenience. I felt confident and all COVID protocols were followed stringently. I would recommend the services to anyone’’. -10/10

-Mr A.G.

‘‘Great service, fascinating to see inside your own ears, lots of information and a great location with easy parking. Highly professional treatment from Kevin who explains every aspect thoroughly- completely Covid safe. Will use again and have already recommended to several friends and family members. Thank you Kevin’’. - 10/10

-Mrs F.O.

‘‘Good customer service when booking. Friendly and put my daughter at ease when being treated. Thank you’’. -10/10

-Mrs M.L.

‘‘Great service and really friendly’’. -10/10

-Mr L.G.

‘‘Very professional excellent service, explained everything with strong knowledge’’. -10/10

-Mr D.B.

‘‘Definitely Recommend Plymouth Hearing Centre ( Westcountry Hearing Care). First visit today Great Professional service made a difference to my Tinnitus and Hearing. Looking forward to my next visit and more improvement’’. -10/10

-Mr A.H.

‘‘10/10 to these guys. If you have earwax problems, like I have had for years, micro suction is the way to go. I've had the old school syringing done and that is anything but fun!!

Got mine done by Helen today, she was very professional, in no way made me feel rushed and both her and the lovely receptionist, Emily made me feel very welcome (so much so that she saw me sat waiting outside and invited me in early) and more importantly relaxed.

Highly recommended’’. -10/10

-Mr N.K.

‘‘Plymouth Hearing Centre (Westcountry Hearing Care) and Kevin are brilliant. I have been multiple times in the last few years with blocked ears and most recently have had a hearing test which was an easy process and I was reassured throughout. Kevin takes all of the Covid measures seriously and operates a brilliant service. Would recommend to anyone in Plymouth and further afield! Live in London most of the time and have been to other places but always have found the best experience coming back to Plymouth hearing centre’’. -10/10

-Mrs A.P.P.

‘‘Kevin was informative about his business and products. He listened to my issues with hearing aids, explained my options and how he could help in a manner that gave me confidence in going forward. There was no hard sell. A very positive first meeting’’. -10/10

-Mr G.G.

‘‘Fantastic service, time was taken to explain the procedures and I just felt more comfortable than being rushed in and out at GPs and very professional. Many Thanks again’’. - 10/10

-Mr A.H.

‘‘Kevin was gentle with my ears, professional and informative. I am so happy that I can hear again! I have just recommended you to a friend of mine’’. -10/10

-Mrs L.F.

‘‘Met Kevin as arranged at exactly the appointment time . COVID safety measures all in place. He was able to resolve the issue I had and took the time to explain the treatment and what it involved. The service was 1st class and very professional, highly recommended’’. - 10/10

-Mr C. P.

‘‘Good greeting. Good briefing. Excellent equipment and very good treatment with on going explanation. All COVID safe. Really happy I can hear’’.- 10/10

-Mr F.W.

‘‘ Very professional, great customer care, clean premises and ease of booking’’. -10/10

-Mrs E.F.

‘‘I was made to feel relaxed and not rushed in any way. Kevin was very approachable and easy to talk to’’. -10/10

-Mrs E.D.

‘‘Excellent service received, very friendly, professional and put me at ease whilst performing the micro-suction. Would highly recommend. Reassuring COVID measures in place’’. -10/10

-Mr N.F.

‘‘Excellent all round on advice and procedure’’. -10/10

-Mr P.H.

‘‘Very efficient and effective service. Cured my hearing problem and very helpful. I would recommend this service to anyone’’. - 10/10

-Mr J.G.

‘‘I would not hesitate to recommend this service, the best thing I have done for my ears in a long time and worth every penny. Very professional, excellent service and an enjoyable experience’’. -10/10

-Mr R.L.

‘‘Excellent and Friendly Service’’.- 10/10

-Mr L.L.

‘‘Effective and friendly service, would use again’’. -10/10

-Mr M.W.

‘‘Everything went smoothly. Made me feel confident The process was explained in detail. Thank you very much’’. -10/10

-Mr R.B.

‘‘The staff I spoke to to make the appointment were very helpful and efficient. The treatment was quick and painless. I would recommend you to anyone who asks. Thankyou’’. -10/10

-Mrs J.R.

‘‘A very informative and professional appointment. Also well up to date with COVID safety’’. -10/10

-Mr B.H.

‘‘Very professional, extremely clean environment and covid safe. Fully explained the procedure. I’ve had my ears syringed before but have never felt this good. Will definitely be using Plymouth Hearing Centre again’’.- 10/10

-Mr J.H.

‘‘It was easy to book an appointment. Location easy to locate. I was reassured with the process in place for my safety and that of my specialist during Covid. Every step of the appointment was explained clearly during my treatment. Very friendly and professional service’’. -10/10

-Mrs J.K.

‘‘I was a little nervous as not sure what to expect but Kevin put me at ease, explained what was going to happen and showed me before and after the procedure, the results. Would definitely go again.’’ -10/10

-Mrs J.T.

‘‘Very friendly service’’- 10/10

-Mr M.T.

‘‘Very informative and reassuring.’’ -10/10

-Mr G.C.

‘‘Had an appointment the next day and the Kevin was excellent. He removed the wax painlessly. I could hear again more than before the blocked ears. There was no rush and every thing explained. Well worth going private and do recommend the Plymouth Hearing Centre I will continue to attend.’’ -10/10

-Mrs J.S.

‘‘Made us feel welcome and at ease. Very professional, efficient and did a thorough job. Very pleased. Would highly recommend.’’ -10/10

-Mrs A.C

‘‘Quick appointment, did exactly what I asked for’’-10/10

-Mr M.E.

‘‘Service was brilliant and satisfactory’’ -10/10

-Mr D.B.

‘‘Excellent service.’’ -10/10

-Mr S.R.

‘‘Fantastic service. Kevin is always so professional and as a result I have recommended him on numerous occasions to friends and colleagues. I have had micro suction appointments on three occasions at his practice in Royal William Yard and each time I have come away ecstatic as my hearing has improved so much. I never feel any pain and Kevin always makes me feel at ease taking his time to explain what he is doing each step of the way. Thank you.’’ -10/10

-Mrs D.M.

‘‘I was so pleased with the interest Mr Carlyon took with a problem I have with my balance in addition to the thorough hearing test.’’ -10/10

-Mrs B.D.

‘‘Great friendly safe service’’ -10/10

-Mr M.R.

‘‘Extremely COVID compliant, the staff , extremely knowledgeable helpful and the treatment quick and painless. It was worth every penny to have my hearing retuned to normal.’’ -10/10

-Mr A.G.

‘‘It was a very professional visit. Everything was explained to me from the beginning. Covid precautions could not have been better. Thank you.’’ -10/10

-Mrs B.B.

‘‘I felt the service was very good with appropriate explanation and opportunity to ask questions. Overall I was very pleased with my appointment’’ -10/10

-Mr R.H.

‘‘I have two good ears after very efficient ear treatment today. Thank you..... you will be recommended!’ -10/10

-Mrs D.B.

‘‘Very knowledgeable and helpful, gave me all information required.’’ -10/10

-Mr N.W.

‘‘Very professional and comfortable experience.’’ -10/10

-Mr R.P.

‘‘Excellent friendly service . Treatment was painless and very professional, would definitely recommended..’’ -10/10

-Mr R.W.

‘‘Kevin was very professional and put me at ease immediately he explained everything he was doing as he was going along and it was painless. Thank you Kevin I will definitely be using your services again in the future and will be recommending you.’’ -10/10

-Mrs M.W.

‘‘This appointment was for my elderly mum, the consultant was on time, very considerate and professional, thank you’’ -10/10

-Mrs I.B.

‘‘Excellent service.’’- 10/10

-Mr G.A.

‘‘Got a same day appointment by phone. The procedure for my visit was clearly explained visiting under the COVID guidelines. Questionnaires completed online. Met at the entrance and felt very comfortable and safe for the entire visit. Excellent.’’ -10/10

-Mrs M.S.

‘‘Very quick appointment. Very professional and
made me feel at ease. Talked me through the procedure.’’- 10/10

-Mrs J.H.

‘‘Exceptionally professional yet friendly approach. I have complete confidence in the skills, judgement and level of experience and expertise of Mr Carlyon.’’ -10/10

-Mrs M.B.

‘‘Fantastic service. Extremely Covid safe and a very professional service. Thank you’’- 10/10

-Mrs S.E.

‘‘Seen sooner which was great as the Tinitus was driving me up the wall . Professional advice and kept informed throughout the procedure....I have recommended to all my family and friends.’’ -10/10

-Mrs H.B.

‘‘I felt totally comfortable and felt in the hands of somebody who had a lot of knowledge and knew what they were talking about. thank you.’’ -10/10

-Mrs J.F.

‘‘Excellent service offered’’ -10/10

-Mrs B.P.

‘‘Kind and gentle with me to calm my nerves
Professional and gentle procedure
Thankyou’’- 10/10

-Mrs L.B.

‘‘Accommodating over my appointment time. No charge until treatment completed. Procedure explained fully. Thank you’’- 10/10

-Mrs J.S.

‘‘Great service’’ -10/10

-Mrs R.D.

‘‘Kevin was really nice and helpful’’- 10/10

-Mr M.U.

‘‘Excellent service, professional, well explained and successful’’ -10/10

-Mrs D.H.

‘‘Great and friendly service.’’- 10/10

-Mr T.S.

‘‘My husband has no complaints whatsoever and would recommend this practice with confidence. The service is excellent’’- 10/10

-Mr L.R.

‘‘Had ear wax removal and Kevin was reassuring all through the procedure, explained exactly what he was going to do and kept checking I was ok. I was shown before and after the procedure and the difference was amazing. I can now hear again.’’- 10/10

-Mrs J.A.T.

‘‘Excellent relaxed atmosphere, very professional & same day appointment.
Could not be more satisfied.’’ -10/10

-Mr R.S.

‘‘After several visits over the past couple of years I have great confidence in Kevin’s expertise and knowledge and in fact took my brother along for his first visit. Talking to him afterwards he was also really impressed with the way he was dealt with’’ -10/10

-Mr M.H.

‘‘The service provided is excellent and I wouldn’t hesitate to recommend a visit to Kevin should the need arise. The process of removing wax from my ears was gentle and precise and Kevin kept me well informed as he worked. I felt relaxed throughout thank you.’’ -10/10

-Mr B.G.

‘‘Great service and incredibly friendly. You couldn’t help me with my hearing today but gave me great advice. Thanks again!’’-10/10

-Mr C.C.

‘‘Excellent system for "unclogging" waxed-up ears - far more effective and safer than syringing. Kevin, the audiologist was very professional and pleasant. Well worth the very reasonable charge.’’ -10/10

-Mr M.W.

‘‘Kevin Carlyon is a very professional and knowledgeable audiologist.
His in depth explanation of hearing problems and tinnitus, far outweighs any previous consultations I have had. I will highly recommend this practice’’ -10/10

-Mr R.T.

‘‘Lovely guy, relaxed surrounding and very informative, Thankyou’’ -10/10

-Mr R.A.

‘‘Trust very quickly established. Kept informed of procedures and progress.’’ -10/10

-Mr A.H.

‘‘Kevin was professional, personal, genuine and honest and really helpful.’’ -10/10

-Mr C.G.

I was put totally at ease, and Kevin not only gave me some good advice, he also explained clearly what was going on in the ear canal. I felt the treatment and examination was successful.’’ -10/10

-Mrs V.E.

‘‘Kevin was very professional and welcoming, after my hearing test Kevin took time to explain the results and went through all options including trialling various hearing aids before deciding on the best way forward for my personal needs. I would recommend Kevin as an independent Audiologist.’’ -10/10

-Mrs C.T.

‘‘Individual personalised attention and consideration of my special requirements’’ -10/10

-Mrs M.S.

‘‘Very informative consultation.’’ -10/10

-Mr N.H.

‘‘Kevin was very friendly and gave completely impartial advice. My questions were answered and at no point did it feel like he was encouraging me to spend a fortune.’’ -10/10

-Mr D.L.

‘‘Highly professional and personable business. Very easy to book appointments and usually able to be seen at very short notice. Well recommended.’’-10/10

-Mr G.C.

‘‘Appointment on time, warm welcome, explanation of procedure before and during, good customer care - asking if I'm ok, pressure, any discomfort, shown ear before and after, calm atmosphere and put at ease.
Returning to fully clear ear due to earwax being too close to drum but do not have to pay until the wax is all cleared. A very pleasant experience - thank you.’’ -10/10

-Mrs K.R.

‘‘Kevin was very polite and very kind
and not trying to force me to purchase anything’’-10/10

-Mr R.P.

‘‘I felt my discomfort was understood. I was treated promptly and professionally. I knew I was in good hands. My ear is easier, and I am hopeful it will settle down. I have now made an appointment for some manipulation on the neck and shoulder area on the left side. So glad the wax has been removed, after weeks of trying to deal with it myself.’’ -10/10

-Mrs P.T.

‘‘Was happy with the treatment and Kevin kept me informed on what was happening’’ -10/10

-Mr A.C.

‘‘Very impressed with how Kevin settled our minds as parents today very friendly but professional. Explains everything thorough would 100% recommend to anyone‘‘. -10/10

-Mrs G.K.

‘‘I felt really welcomed and I feel that I got a clear understanding and explanation as to what was wrong with my ears’’. -10/10

-Mr M.T.

‘‘I am really pleased that this centre is here in Plymouth. You are the best!’’ -10/10

-Mrs C.H.

‘‘Friendly, good, ethical business practices’’. -9/10

-Mr K.M.

‘‘Professional, friendly and informative consultation. I now have a plan to help with ongoing issues’’. - 10/10

-Mrs C.D.T.

‘‘Brilliant and everything explained. Felt very comfortable and much better after! Have already recommended. Thank you’’. -10/10

-Mrs M.P.

‘‘A great, professional and friendly service’’. -10/10

-Mr M.N

‘‘Kevin was extremely helpful, communicating clearly before and during our session. His approach is to determine the cause of your problem(s) and try to avoid any high-cost procedures for the patient. While this might sound counter-productive for a business, it's in the best a interest of a patient and that's what a great specialist is all about. I've received excellent advice, referral to very useful resources on how to deal with my condition and the assurance that I am dealing with a competent professional’’. -10/10

-Mr A.C.

‘‘Great service and very informative’’. -10/10

-Mr B.W.

‘‘Kevin was very professional and friendly. He made me feel at ease and explained what tests he was going to do’’. -10/10

-Mrs J.D.

‘‘Nice environment and expert advice’’.

‘‘A very prompt and professional service
Kevin was very knowledgeable, empathetic and patient. Mum was very pleased we went to him and I appreciated his kindness and professionalism’’. -10/10

-Mrs K.C.

‘‘This was my first meeting and found the process to be comfortable. Will go back for a check up’’. -10/10

-Mr K.T.

‘‘Very friendly, very knowledgeable and experienced. I've had problems with my ears for over 10 years and have visited about 10 different practitioners, and can honestly say I can't find a fault with Kevin’’. -10/10

-Mr M.D.

‘‘Professional, friendly and informative experience’’. -10/10

-Mr S.R.

‘‘Amazing service - friendly and professional, especially in the current lockdown climate. I felt at ease and taken care of. Everything was clearly explained and time was taken to ensure all measures were respectfully in place. Thank you so much’’. -10/10

-Mrs E.N.

‘‘Great service. Clean. Professional’’. -10/10

-Mr T.B.

‘‘Kevin was very thorough and took the time to do a hearing test and to explain the results’’.-10/10

-Mrs S.H.

‘‘Service was very professional’’. -10/10

-Mrs C.H.

‘‘A safe environment. Everything very carefully explained. Careful and courteous treatment. Offered a follow up’’. -10/10

-Mr P.W.

My appointment time was adhered to. I was pleased to be seen, my hearing is so much better now and my ears far more comfortable’’. - 10/10

-Mrs L.F.

‘‘Very good service and very friendly’’. -10/10

-Mr C.N.

‘‘Easy and quick to make an appointment. Very pleasant rooms. Wax removal was quick and the manner in which everything was explained to me was excellent’’. -10/10

-Mrs I.A.

‘‘I was most impressed with my visit. I was a little apprehensive, but was immediately put at ease. I went in not being able to hear and after the treatment it was a joy to come out and hear everything around me, especially the birds. I have already recommended the Centre to a friend’’. -9/10

-Mrs J.S.

‘‘The service and treatment were excellent and every aspect were explained in detail’’. - 10/10

-Mr G.L.

‘‘I felt pre-prepared through the use of pre-appointment questionnaires, I felt Kevin made the process of visiting safe and hygienic. He explained clearly what he was doing and brought me into the picture, he was pleasant and nice to talk to, whilst being professional and efficient - and my hearing's improved! I'm impressed with getting a free hearing test and with getting sent some olive oil through the post too. Thank you’’. -10/10

-Mrs K.T.

‘‘Kevin brilliant, explained everything made Sue feel very comfortable’’. -10/10

-Mrs S.G.

‘‘I was able to book in quickly, Kevin was very professional and had excellent COVID-19 precautions in place. He was very thorough and careful when examining and cleaning out my ear, and has booked me in for a second appointment to make sure they are completely back to normal’’. -10/10

-Mrs A.S.

‘‘A friendly and professional approach’’.-10/10

-Mrs A.L.

‘‘Clean treatment area, easy to find. Good, efficient service. Showed me the inside of my ear before the treatment and after and also showed me the wax. Good value for money’’. -10/10

-Mr S.M.

‘‘Excellent service and helped me hear better!’’ -10/10

-Mrs S.S.

‘‘Friendly and helpful response. Efficient process’’. -10/10

-Mr B.P.

‘‘Within a couple of hours of my first appointment, I had already recommended the clinic to my colleagues. Very knowledgeable service that felt sympathetic to my requirements’’. -10/10

-Mr A.C.

‘‘The whole experience was first class. Very professional and I won’t go anywhere else now’’. -10/10

-Mrs R.F.

‘‘Excellent service. Hearing checked and knowledgeable advice given regarding hearing loss and hearing aids with no hard sell at all. Would definitely recommend to everyone’’. -10/10

-Mr R.P.

‘‘Friendly service, all sorted within 1 appointment’’.-10/10

-Mr M.M.

‘‘The appointment system was smooth, and the treatment was fully explained, a really good service’’. -9/10

-Mr P.K.

Kevin was kind reassuring, gentle and took extra care when removing wax’’. -10/10

-Mrs J.S.

‘‘Friendly, informative and effective’’.-10/10

-Mr R.P.

‘‘Kevin was very knowledgeable, informative and genuinely interested. A breath of fresh air!’’ -10/10

-Mr G.L.

‘‘Very professional wouldn’t go anywhere else’’. -10/10

-Mr B.Y.

‘‘Very thorough and professional work, help given at short notice. Clear and detailed explanations given throughout the treatment as to what was being done and why’’.- 10/10

-Mr O.J.

‘‘Excellent and friendly service’’. -10/10

-Mrs J.H.

‘‘I felt very comfortable and confident with my treatment. It was very friendly’’. -10/10

-Mrs M.T.

‘‘Communication was excellent from booking appointment through to consultation. A very professional service with covid-19 guidelines adhered to throughout consultation. I would be very happy to recommend future clients”.-10/10

-Mrs M.W.

‘‘A highly informative and friendly service’’.- 10/10

-Mr P.G.

‘‘Excellent service friendly and professional’’. -10/10

-Mr B.T.

‘‘Friendly, professional and informative’’. -10/10

-Mr K.W.

‘‘Very professional, helpful friendly audiologist who takes care to explain what treatment he recommends and is extremely competent in what he does’’. - 10/10

-Mr R.H.

‘‘Very friendly staff and a quick painless procedure’’. -10/10

-Mr M.A.

‘‘I experienced an extremely courteous, efficient, very professional appointment for a procedure I had not had before. All done painlessly and successfully. I would not hesitate to recommend this”. - 10/10

-Mrs F. T.

‘‘The service and explanation was excellent’’. -10/10

-Mr R.L.

‘‘I received prompt and very professional help’’. - 10/10

-Mr G. W.

‘‘It was a pleasure to meet Kevin in such a pleasant spotless room. There was no feeling of being rushed and I felt at ease. I am very satisfied and pleased with my treatment . Thankyou’’. - 10/10

-Mrs K.W.

‘‘Kevin was great. He was really personable. It was easy to get an appointment and the treatment itself was quick and pain free. A real professional service. I wish I had done it sooner! Thank you’’. -10/10

-Mrs D.H.

‘‘Excellent in every way. I have already given my recommendation to a friend’’. -10/10

-Mr R.S.

‘‘Kevin was friendly and professional. Also it was easy to make a suitable appointment online’’. - 10/10

-Mr J.S.

‘‘Helen was amazing’’. - 10/10

-Mrs C.R.

‘‘Very good service and hearing fully restored’’. - 10/10

-Mr G.K.

‘‘Very patient and careful’’. - 10/10

-Mrs M.C.

‘‘ Helen did a fantastic job on Gloria’s ears. All the debris and wax has now been removed plus the skin that was stuck on the ear drum.

I am sure Helen is, and will continue to be a great addition to your business. Helen has given us all the info we need’’. - 10/10

-Mr & Mrs K.C.

‘‘I experienced an extremely courteous, efficient, very professional appointment for a procedure I had not had before. All done painlessly and successfully. I would not hesitate to recommend’’. - 10/10

-Mrs F.T.

‘‘Safe friendly environment - quick clean procedure- friendly staff’’. - 10/10

-Mrs R.H.

‘‘Nice service. Competent. Nice premises.’’ -10/10

-Mrs A.C.

‘‘Kevin was very informative, knowledgeable and helpful. I would definitely recommend using his services’’. - 10/10

-Mr J.T.

‘‘Professional, reassuring, informative service in a calm environment. I had a personal service where I felt listened to. Thank you’’. - 10/10

-Mrs H.L.

‘‘Very kind and gentle. Kevin knew all about what he was doing I will come again’’. - 10/10

-Mrs J.G.

‘‘The gentleman running it, Kevin was a real asset’’. - 10/10

Mr M.M.

‘‘Brilliant from start to finish very informative’’. -10/10

-Mr B.S.

‘‘Exceptionally professional yet friendly approach. I have complete confidence in the skills, judgement and level of experience and expertise of Mr Carlyon’’. -10/10

-Mrs M.B.

‘‘Excellent service. Prompt and efficient’’. -10/10

-Mrs A.S.

‘‘Very professional, knowledgeable and informative. Highly recommended’’. -10/10

-Mrs H.H.

‘‘Very professional and comfortable experience’’. - 10/10

-Mr R.P.

‘‘The appointment was expertly conducted everything was covered and safe’’. - 10/10

-Mrs C.B.

‘‘Gentleman I saw was very helpful and very polite. He made me feel comfortable and explained everything to me 100% recommendations’’. - 10/10

-Mr S.B.

‘‘Great friendly, safe service’’. - 10/10

-Mr M.R.

‘‘On visiting the Plymouth Hearing Centre today, I was put at ease by Kevin Carlyon, he explained everything that was going to happen and showed me what my ear canal looked like. I found this extremely helpful as I'm a nervous person. He was a friendly, kind person who I would recommend to anyone with an ear problem’’. -10/10

-Mrs D.M.

‘‘Very friendly atmosphere. Helpful with necessary actions required due to Covid. Very thorough examination and procedure. This was my second visit in a similar number of years and I will definitely return again if the need arises.’’ - 10/10

-Mr C.M.

‘‘Excellent service and a very relaxed manner throughout the procedure’’. - 10/10

-Mr T.C.

‘‘Excellent efficient, friendly, advice explained very clearly and simply’’. -10/10

-Mr D.S.

‘I chose a 10/10 because of Kevin’s professionalism and the thorough explanation of what he was doing at each stage of the procedure. It was a very different experience to that I have had at my local GP surgery over many years which I have not enjoyed’’. -10/10

-Mr A.K.

‘‘Superb service and professional’’. - 10/10

-Mr J.B.

‘‘Very informative and helpful consultation, professional but friendly. Would not hesitate to come again if further problems’’. - 10/10

-Mrs E.L.

‘‘Kevin was very good at dealing with a difficult situation’’. - 9/10

-Mr R.E.

‘‘Very good friendly service .Well recommended’’. - 10/10

-Mr L.R.

‘‘Very professional and highly competent. Explained procedure and maintained very high COVID safety measures’’. - 10/10

-Mrs L.D.

‘‘My elderly mother couldn’t sleep with pain and worry about her procedure, - and was really quite tearful, but Kevin was so kind and patient with her that he really put her at ease. He explained things simply step by step, so she would understand. He looked at her problem, inspected her hearing aids - he really went out of his way to show what a considerate professional he is and the importance of his patients care.
Thank you Kevin - we wouldn’t go anywhere else’’. - 10/10

-Mrs M.H.

‘‘Service was good’’. - 10/10

-Mrs M.P.

‘‘Was honest about my ears not being blocked. Excellent coronavirus precautions’’. - 10/10

-Mrs H.B.

‘‘Great service with excellent communication’’.- 10/10

-Mrs. M.N.

‘‘Time and effort was taken with listening to my on going symptoms and completing tests to diagnose how the symptoms I have been experiencing could be happening. All information was explained in detail’’. -10/10

-Mr D.A.

‘‘Quick, helpful and professional service, would highly recommend’’. - 10/10

-Mrs J.W.

‘‘I felt very comfortable. I was told the procedure wasn't necessary, to go to a pharmacist try what he recommends for a couple of weeks and then come back if necessary’’. - 10/10

-Mrs J.F.

‘‘Kevin was so kind and patient! He gave me so much information about the issues I have with my ears. Would 100% go back again! Thank you Kevin’’. -10/10

-Mrs C.L.

‘‘Very professional and helpful! Good at trouble shooting and trying to help solve a tricky issue. Felt very safe and well looked after. Thank you’’. - 10/10

-Mrs K.G.

‘‘I was impressed by my visit’’. -10/10

-Mr D.G.

‘‘Excellent service. Now I can hear again!’’- 10/10

-Mr J.C.

‘Kevin was very professional and helpful. Very easy to talk’’. -10/10

- Mrs L.T.

‘‘Friendly and professional service’’. -10/10

- Mrs K.G.

‘‘Very professional service, explained everything fully and simply. Left with great hearing’’. - 10/10

— Mr. J.B.

“Wonderful experience. Really helpful advice and the wax removal was painless and quick. As someone who was slightly nervous, I was made to feel very at ease and appreciated the really kind service. Thank you!”(Helen) 10/10

MRS.M.MM

“Great service from Helen, who explained the whole service”(Helen)-9/10

MR.J.D

“Friendly and informative in s relaxed environment”(Kevin)-10/10

Mr.M.B

“Excellent service, the company I got my hearing aids from went bust leaving me floundering, trying to find someone to help I started with boots who were rude and very unhelpful, during my research I found Kevin in the RWY and he has to be the best example of how to treat your customers I have ever seen. A genuine professional, can't speak highly enough, communications Excellent service outstanding”(Kevin)-10/10

MRS.L.L

“I felt very relaxed and pleased with the outcome .Painless and my ears are now clear.”(Kevin)-10/10

MRS.J.C

“Prompt, professional, efficient, friendly and cost conscious. What more could one ask!”(Kevin)-10/10

MRS.N.V

“It was a very informative efficient service. Kevin was friendly and explained everything in detail to me. I found the whole experience very professional and would definitely recommend the service and in fact have already done so.”-10/10

MRS.DT

“Easy to book, quick and knowledgeable service.”(Helen)-10/10

MRS.K.B

“Took care to be thorough and explain every stage of treatment which was pain free and successful. I was a bit nervous when I arrived but I was soon put at ease. Very happy with how I was treated and my treatment . Would definitely recommend this company and Mr Carlyon.”-10/10

MRS.L.R

“Absolute professional, explained everything in detail what was happening and why. Thank you” -10/10

MR.K.J

“Found the service very helpful and efficient. Highly recommended.”(Helen)-10/10

MRS.A.L

“You were very professional, fair, discussed and explained everything regarding my current issue and also possible options for the future. I would recommend you to anyone who have hearing problems and require an unbiased and cost effective treatment.”-10/10

MR.T.C

“Excellent service. Would highly recommend.”-10/10

MR.A.M

“Talked me through the process, and showed me the problem. Friendly and professional throughout.”-10/10

MR.J.C

“Great treatment and very friendly. Definitely would recommend and use again”-10/10

MR.M.W

“Kevin was professional, friendly and clearly explained what he was doing, why he was testing and what evaluation he had reached. Would absolutely recommend to anyone.”-10/10

MR.S.H.G

”Good efficiency and customer care”-10/10

MR.G.J

“Westcountry Hearing Care provides the client with professional, polite and personal assistance with their hearing issues in a manner that is expertly explained.”-10/10

MR.G.H

“Very professional service provided by Helen. I was able to arrange an appointment with three days notice. Excellent care!”-10/10

MR.A.W

“Above and beyond to make one feel comfortable and at ease when you’re a nervous client like me !” -10/10

MRS.L.B

“Knowledge and expertise”-10/10

MR.R.E

“I was super impressed by my visit today and came away being able to hear perfectly again for the first time in weeks! Very professional and knowledgeable with everything explained in detail. I would unreservedly recommend this service especially to those who are anxious about seeking out treatment, as you are made to feel comfortable and confident with the procedure. So happy to be able to hear clearly again.”-10/10

MRS.J.H

“Very trust worthy hearing assessment and advice, thank you Kevin” - 10/10

MRS.S.W

“I received professional and sympathic help today, I was very nervous when I arrived and I was soon put at ease by Kevin”. - 10/10

MRS.S.W

“Highly professional service offering expert advice and guidance, through a caring approach improving patients outcomes “. - 10/10

MR D.F.

“Very helpful and insightful advice from Kevin. I will be sure to come and see him again“. - 10/10

MR R.M.

“My consultation was genuinely informative and decidedly helpful. I very much appreciated the unbiased hardware discussion and fitting procedures structured to assure I choose the best option for me (from Kevin)“. - 10/10

MR R.P.

“Attention to the details of my concerns and a good personal service (from Kevin)“. - 10/10

MR R.P.

“Good service, thanks (from Kevin)“. - 10/10

MR S.S.

“All went well. I felt comfortable. However I do still have the slight hum in the left ear, so I guess not entirely due to ear wax (from Kevin)“. - 10/10

MRS L.T.

“Just a good experience, relaxed and puts you at ease. Very professional “

MR R.P.

“Excellent appointment. Very knowledge & informative . Learned so much more about my problem. Kevin was very personable“. - 10/10

MR D.D.

”Very friendly and professional. I felt very comfortable and made to feel welcome. Aa soon as I arrived I was greeted by a very pleasant receptionist, and Helen was excellent“. - 10/10

MR P.B.

”Very professional and helpful service (from Helen)“. - 10/10

MRS R.H.

“Thank you for your time and patience today. I am so grateful for your help. Exceptional service and excellent support. Again thank you (from Kevin)“. - 10/10

MRS J.T.

“I really like your service, I felt completely comfortable with you sorting my head out!! And would thoroughly recommend you to all, very informative and carried out some tests that I had never experienced before in other so called professional hearing tests! Really appreciate your help (from Kevin)“. - 10/10

MR G.M.

“Kevin is always efficient and well organized on our visits“. - 10/10

MRS O.C.

“Mr Kevin Carlyon put myself and my daughter at ease, explained the procedure, demonstrated how it worked, constantly reassured us and checked my daughter was happy throughout. Excellent care, thorough aftercare advice. We both highly recommend Mr Carlyon for ear wax removal and a full ear assessment. We both learnt a lot about ears too. Thank you again Mr Carlyon“. - 10/10

MRS L.P.

“I have never been for an hearing test or study of the ears.. Efficient, thorough service and very well explained. Easy to understand as it was visual on the computer screen rather than just having to listen! Would highly recommend Kevin and company“. - 10/10

MRS M.H.

“Fast and very efficient (from Helen)“. - 10/10

MR S.S.

“Caring and very professional. Can't fault the service received (from Kevin)“. - 10/10

MR R.E.

“Very efficient excellent advice and very reasonable price (from Helen)“. - 10/10

MRS A.R.

“Very welcoming and friendly. Procedure was painless and very professional. Helen explained everything along the way. Thank you. I shall certainly recommend (from Helen)“. - 10/10

MRS N.H.

Excellent service (from Helen)“. - 10/10

MR N.M.

“Every point in the experience was excellent. Easy to make an appointment. Clear information prior to and at the appointment. Kevin is extremely professional and put me at ease. All the equipment seemed very up to date and hygiene was taken seriously. I felt very confident about the treatment I received. A big thank you“. - 10/10

MRS F.W.

“The appointment for ear wax removal was arranged at short notice and was on time. He was friendly and kept me fully informed throughout the procedure showing me before and after images of my ear canal. The location in Royal William Yard was convenient and I was pleased with the end result (from Kevin)“. - 10/10

MR A.E.

“Convenient to home and expert attention

MR M.E.

“The service, advice and reassurance that I received was outstanding. I will be returning to Kevin as a regular and extremely satisfied client. Thank you Kevin“. - 10/10

MR D.M.

“A first class personal service. Every action described in terms that I could understand (from Kevin)“. - 10/10

MR J.B.

“Kevin was very professional but friendly explaining everything well“. - 10/10

MRS C.E.

“A recommendation(from Kevin)“. - 10/10

MRS M.M.

“Excellent service, really friendly helpful staff. Would 100% recommend (from Kevin)“. - 10/10

MRS A.H.

“Really made me feel relaxed all checks fully explained. would recommend anyone to visit (from Kevin)“. - 10/10

MR E.H.

“Very friendly and polite service (from Helen)“. - 10/10

MRS E.C.

“Excellent, friendly service. Was a very relaxed and comfortable environment that I would recommend to anyone who needs it (from Kevin)“. - 10/10

MR L.O.

“Kevin made me feel better about my symptoms and was very helpful and compassionate. He also gave me extra information to read about my condition which has also helped. Thank you“. - 10/10

MR T.H.

“After having ear surgery many years ago, I need to have a check up and micro suction annually. Kevin was able to find me an earlier appointment with Helen. Helen was friendly, calm and professional. She done an extensive ear check using state of the art equipment, showed me my ear canal and explained everything. The microsuction was pain free. Without a doubt I will use Westcountry Hearing Care again“. - 10/10

“Excellent relaxed treatment (from Kevin)“. - 10/10

MR W.C.. “. - 10/10

MR D.M.

“Good , friendly and sound advice given. Thank you, Kevin. Much appreciated“. - 10/10

MR C.G.

“Professional, efficient and made what could be daunting or make you nervous very simple! Can fully recommend“. - 10/10

MR M.R.

“Kevin firstly went through all steps of the tests and afterwards explained everything in full on the screen. The process so far has been completed in a friendly and professional manner and I now feel confident to trial the hearing aids recommended for me”.- 10/10

MRS N.C.

“Very friendly made you feel comfortable and straightforward. All on time”.- 10/10

MRS J.S.

“Very polite, explained very clearly and put me at ease. I have already recommended a friend”.- 10/10

MR M.T.

“Professional and friendly staff, clear and concise information given, very happy with service provided”.- 10/10

MR T.L.

“Professional and friendly service”.- 10/10

MRS N.T.

“Extremely satisfied with the briefing prior to the practical aspect of the operation which was carried out in a very professional manner. Due to the difficulty of removing some stubborn wax another appointment was arranged at no extra cost”.- 10/10

MRS L.S.

“Nice friendly approach & showed me what the problem was & resolved it will use Kevin again & inform other people of his practice”.- 9/10

MR D.W.

“A really good service in a nice environment. Knowledgeable and Honest information provided on options”.- 10/10

MR D.W.

“Extremely professional”.- 10/10

MRS D.R.

“Proper job done on my ears by the lovely Helen. Crystal clear hearing now, well worth the visit”.- 10/10

MR J.B.

“Helen’s personality put me at ease immediately - there was no need to be nervous! She was brilliant in dealing with me, and I have got my hearing back!” - 10/10

MRS P.T.

“Kevin was very professional, sympathetic, and thorough. The whole experience was stress-free and helped to pinpoint the problem. Thank you”.- 10/10

MRS L.W.

“Professional, friendly and understanding, didn't try to sell something expensive even though I mentioned it. Comfortable office environment“.- 10/10

MRS K.L.

“Easy to book online and I felt very comfortable in your clinic”.- 10/10

MRS L.A.

“It was quick and pain free”. - 10/10

MR T.M.

“Very efficient”. - 9/10

“Excellent service and understanding of my situation. I would recommend Mr Kevin Carlyon”.- 10/10

MRS J.S.

“Excellent communication through email from Kevin setting up the appointment for my 14-year-old son. Very caring and understanding staff, really put my son at ease as he can be quite nervous of examinations. Great health check, ears didn't need microsection, but I would not hesitate to go back in the future and will recommend to my friends and family”.- 10/10

“I am impressed with the advice provided by Kevin and know more about the potential of my hearing aids from him after one appointment than I do from several years contact with my current audiologist. I will have to travel some distance to his practice instead of home visits, but believe it will be worthwhile. Many thanks Kevin”. - 10/10

 MRS G.F.

“Really helpful appointment. Was booked in for wax removal but advised that wasn't needed and had a health check instead. Was given good advice for future treatment options”. - 10/10

 MR P.L.

“It was easy to book an appointment online and although I was apprehensive, I was greeted at the door, made welcome and the procedure itself was quick and painless. Helen explained everything clearly and put me at ease. I could see for myself on screen before and after treatment which was reassuring. I have no hesitation in recommending Westcountry Hearing Care”. - 10/10

 MRS J.M.

“Good attentive service, thanks”. - 10/10

 MR P.H.

“Very friendly service and real empathy shown towards a hearing disability. I’d been told by colleagues how great their experiences were with Kevin and it’s easy to see why”. - 10/10

 MR G.H

“Before I had the appointment I was almost completely deaf in one ear and had issues with the other. Thanks to the appointment I can hear perfectly fine again. It's a small price to pay to be able to hear properly”. - 10/10

- MR S.N.

“Relaxed informal atmosphere plus entertaining conversation”. - 10/10

- MR M.B.

“A first-class service and very understanding regarding the problem with the hearing difficulties”.  - 10/10

 - MR C.M.

“Excellent service and results”. – 10/10

- MR R.P.

“Very professional and an extremely interesting appointment”. – 10/10

-MR R.V.

“I was waiting outside the door as requested for covid awareness, Kevin came to the door to let his patient out and invited me in early. From the very beginning I felt relaxed and welcomed, all through the appointment we chatting, and making jokes. Before I left I requested a yearly reminder. AWESOME service”. – 10/10

 -MR S.B.

“Excellent service, visited on recommendation from my husband, I felt confident and safe with the treatment I received, both members of staff made me feel very welcome. Thank you”. – 10/10

-MRS J.T.

“I would have to tell anyone just how to find you”. – 10/10

-MRS L.C.

“Excellent discussion and advice”. – 10/10

-MR E.E.

“Full and friendly service for my ears. No hard selling and a thorough update on a product provided by another company. Very happy with everything”. - 10/10

-MR E.E.

“Good prompt service”. -10/10

-MR P.R.

“It was everything I wanted from the service I expected. Thank you”. -10/10

-Mrs H.P.

“Kevin was friendly, approachable and professional. Before the appointment his communication was great, managing my expectations and answering questions. And the appointment itself was smooth and interesting, Kevin explained everything he was doing clearly, and I left feeling confident about looking after my ears and hearing!”. -10/10

-Mr C.B.

“Very prompt, pleasant and efficient service. Pleased to recommend to friends etc”. -10/10

-Mr R.B.

“Excellent time keeping and service. Friendly, professional no nonsense service provision”. -10/10

-Mr T.M.

“Excellent service”. -10/10

-Mr C.M.

“Very kind and lovely staff”. -10/10

-Mr E.S.

“Convenient and very efficient service which my wife also had the same treatment from you”. -10/10

-Mr J.H.

“Friendly, everything explained a good experience”. -10/10

-Mr D.K.

“Was easy you book, painless, caring”. -10/10

-Mrs M.D.

“Really helpful service. My disability needs considered when visiting the clinic. Person centred approach making me feel confident about my hearing loss”. -10/10

-Mrs L.C.

“Extremely efficient and caring”. -10/10

-Mr P.A.

“Recommended by a friend”. -10/10

-Mr R.D.

“Friendly welcome, with much consideration shown to the elderly client - the problem identified with a solution suggested and implemented. A very pleasant experience together with welcome advice and help in navigating our arrival and departure from an unfamiliar site, thank you”. -10/10

-Mrs G.B.

“Following the very useful appointment at Plympton Hearing clinic, I took the matter to my GP, who swiftly referred me to ENT at Derriford. I am scheduled for surgery on my left ear next Thursday to remove a Cholesteatoma from my inner ear. 

I thank Plympton Hearing Clinic for seeing me and investigating further, otherwise, I would probably would not have known about this”. -10/10

-Mr M.A.

“Very informative. Very efficient. Explained a lot of the problems that I’ve been having and what my options are, with no hard sell. Highly recommended”. -10/10

-MR A.A.

“Kevin was very polite and professional and provided an excellent service’’. -10/10

-Mr P.R.

‘‘Friendly welcome. Professional service.
Very relaxed consultation with procedures clearly explained”. -10/10 (Helen)

-Mrs C.B.

‘‘Very impressed with the whole experience- very professional but at the same time putting you at ease and explaining every that was being done”. -10/10

-Mr T.H.

‘‘Kevin made me feel at ease. The equipment he used to remove ear wax was expertly done, I felt no pain and the result was amazing! I would encourage anyone who has not had this procedure to do so. Thank you Kevin”. -10/10

-Mr R.W.

‘‘Excellent and professional service. I have no hesitation in recommending them”. -10/10

-Mr J.A.

‘‘Careful explanation of the procedure. I really appreciated the care with which it was carried out, as well as the complimentary follow up appointment to check on it”. -10/10

-Mrs J.S.

‘‘The whole experience was straightforward and easy. Helen was very informative and did an amazing job. Thank you again Helen’’. -10/10 (Helen)

-Mr P.B.

‘‘Very good service”. -10/10

-Mr G.A.

‘‘Excellent service. Very efficient, very caring and on time”. -10/10

-Mr B.B.

‘‘I felt comfortable and at ease with Helen, very professional. I will certainly use the service again”. -10/10

-Mr G.Y.

‘‘Well organised professional service with reassuring personal client relationship”. -10/10

-Mr J.S.

‘‘Warm, friendly, efficient and professional service, which made the visit very enjoyable. I will definitely recommend”. -10/10

-Mr H.D.

‘‘Well explained procedures and in a safe environment”. -10/10

-Mr F.G.

‘‘Efficient and effective wax removal treatment’’. -10/10

-Mr G.H.

‘‘Service was excellent and advised way forward with current problem”. -10/10

-Mr P.G.

‘‘The whole process from booking the appointment and going for our appointments today was perfect and very professional”. -10/10

-Mrs L.W.

‘‘Friendly, good communication, courteous and efficient”. -10/10

-Mr I.C.

‘‘Our mum was treated with care & respect. Each step was explained carefully. Very professional service. Would definitely recommend”. -10/10

-Mrs P.D.

‘‘Excellent, professional service, delivered in a friendly manner”. -10/10

-Mr R.B.

‘‘Very understanding and listened to my concerns with my hearing and explained things in layman's terms’’. - 10/10

-Mr A.M.

‘‘Kevin was very informative and thorough and made feel at ease, it was a worthwhile appointment”. -10/10

-Mrs J.S.

‘‘My friend has been struggling with a sudden decline in hearing since Christmas and has not responded positively to hearing aids provided by the others. Kevin is so professional & kind and totally understands how debilitating loss of hearing is. He took time to explain his assessment & what he can do to help. Feeling so much better after this assessment and can’t thank Kevin enough. Highly recommend’’. -10/10

-Mrs J.T.

‘‘Friendly and informative about the procedure’’. -10/10

-Mrs E.D.

‘‘Today I had an earwax suction removal, it was a very professional service & I received some very good advice.
Suction is pain free & relatively quick and far better than a water syringe”. -10/10 (Helen)

-Mr R.S.

‘‘Very professional service”. -10/10

-Mr M.H.

‘‘Highly professional and accommodating service”. -10/10

-Mr H.G.

‘‘Nice friendly staff”. -10/10 (Helen)

-Mr R.B.

‘‘Great independent service”. -10/10

-Mr N.W.

‘‘From first contact when an appointment was made at a convenient time, to the meeting with your team at Plympton, to the painless treatment- all went very well”. -10/10 (Helen)

-Mr G.J.

‘‘Due to your professional, clinical and caring attitude towards patient and the fact that there is no persuasion or pressure to take on commitments with regard to ear gadgets and/or treatments”. -10/10

-Mrs E.F.

‘‘Great service, Kevin was friendly and explained everything in a way that helped me understand my problem and I would highly recommend him to anyone with ear/hearing problems’’. -10/10

-Mr N.S.

‘‘Great first appointment. I was seen on time and my safety was a priority. During the consultation I did not feel pressured. And every option was explained to me with my wishes taken in to consideration. Excellent first appointment and looking forward to my second”. -10/10

-MR R.B.

‘‘Such a caring and professional Audiologist that one feels able to trust for receiving the best service possible”. -10/10

-Mrs E.K.

‘‘Helen was very friendly and explained everything clearly. Good practice. No complaints here!’’ -10/10

-Mr J.M.

‘‘Easy booking process & managed to pick up a cancellation earlier than original appointment. Kevin was very welcoming & talked through the consultation & treatment process. Great customer service & overall communication. Would definitely recommend”. -10/10

-Mr C.P.

‘‘Extremely helpful and put me at ease’’. -10/10

-Mrs E.O.

‘‘Ease of booking, very efficient and friendly also informative’’. -10/10 (Helen)

-Mrs J.S.

‘‘Very efficient and friendly service. Everything explained clearly”. -10/10

-Mrs J.R.

‘‘Professionally run and great service. Thank you’’. -10/10

-Mr M.T.

‘‘Professional and thorough service, I have seen Kevin several times and would not hesitate to recommend him’’.- 10/10

-Mrs E.V.

‘‘Very helpful and efficient’’. -10/10

-Mr A.H.

‘‘Very good service’’. -10/10

-Mrs S.T.

‘‘Was given a clear explanation of procedures and future plans, along with good advice.
Caring and expert treatment from Kevin. Can't recommend highly enough, happy to spread the word”. -10/10

-Mrs S.S.

‘‘Very professional service. Everything carefully explained’’. -10/10

-Mr D.B.

‘‘Very impressed with facilities and treatment from Helen’’. -10/10

-Mrs P.H.

‘‘Very welcoming & very good at explaining what was happening during my visit”. -10/10

-Mr A.B.

‘‘Excellent booking system and reassuringly covid safe. Thorough ear examination and explanation of procedure. Courteous and professional. I would thoroughly recommend’’. -10/10

-Mrs K.F.

‘‘Great practice, spotlessly clean, clear explanations including what to do after the visit’’. -10/10

-Mrs F.S.

‘‘Professional, friendly and I can hear again! Absolutely brilliant!’’ -10/10 (Helen)

-Mr S.F.

‘‘Very professional but friendly service. Sensitive attitude towards my very aged mother-in-law. Fair pricing and successful outcome. Thanks Kevin!’’ -10/10

-Mrs V.S.

‘‘Staff very considerate and helpful. Excellent results’’. -10/10 (Helen)

-Mr R.C.

‘‘Service, covid cleanliness, customer relations and skill, all excellent”. -10/10

-Mrs S.F.

‘‘I have been offered plenty of explanations and information about my concerns. Everything was done in a friendly and relaxed manner”. -10/10

-Mr C.B.

‘‘The appointment was on time. The greeting was very pleasant and the explanation and the display of what was causing the problem was thorough. The way the procedure was carried out and the end result excellent. I can now hear properly again as my ear have been completely clear of wax”. -10/10

-Mr A.C.

‘‘Professional service with useful tips. Highly recommended”. -10/10 (Kevin)

-Mr G.M.

‘‘Very good service and very informative’’.- 10/10 (Kevin)

-Mr P.F.

‘‘Excellent service, clearly explained and carried out”. -10/10 (Kevin)

-Mrs I.H.

‘‘Kevin explained what was going to happen and the whole experience was very professional and friendly”. -10/10 (Kevin)

-Mr A.C.

‘‘Very friendly staff’’. -10/10 (Kevin)

-Mr H.P.

‘‘Fantastic staff very friendly’’. -10/10 (Helen)

-Mr T.S.

‘‘Easy to make an appointment. Friendly knowledgeable staff. Good location with convenient parking”. -10/10 (Helen)

-Mrs S.M.

‘‘The service that I had and the treatment was fantastic”. -10/10 (Kevin)

-Mr B.S.

‘‘Kevin was friendly and professional, I'll definitely be going back if I have any ear issues in the future’’. -10/10 (Kevin)

-Mr C.A.

‘‘Good treatment with caring staff’’. 9/10 (Helen)

-Mr P.G.

‘‘Same day appointment (cancellation), did a quick yet thorough job. Also applied a referral discount onto the price”. -10/10 (Helen)

-Mr J.C.

‘‘Very impressed with prompt service, friendly place, talked us through the process and another appointment given for a few days away”. -9/10 (Kevin)

-Mr R.P.

‘‘Professional and helpful’’. -10/10 (Kevin)

-Mr M.S.

‘‘I thought the appointment was very helpful and professional, also the fee was very reasonable. I would not hesitate to recommend this company’’. -10/10 (Kevin)

-Mrs A.A.

‘‘Very professional and friendly. Talked though everything before and during the procedure’’. -10/10

-Mr G.B.

‘‘Friendly excellent service. Everything explained well’’. -10/10 (Helen)

-Mrs J.B.

‘‘Excellent customer service. Very friendly and made me feel so welcome and explained every procedure’’.-10/10 (Helen)

-Mrs E.A.

‘‘Helen was extremely good with me, kind and put me at ease straight away. The appointment was on time, I did not wait at all, I don't know what else to say I shall definitely go back again, when the time comes. Excellent’’. -10/10 (Helen)

-Mr T.B.

‘‘Kevin was very thorough in the examination of my ears and gave me a clear explanation on my hearing issues’’. -10/10

-Mrs A.I.

‘‘My ear problem was resolved and I appreciated the clear way it was explained with cameras included. Will definitely go back if I need to in the future’’.-10/10 (Helen)

-Mrs S.G.

‘‘A professional and efficient service from booking to treatment. The removal process was painless and quick with no side affects. Totally recommended’’.-10/10 (Kevin)

-Mr G.H.

‘‘Very professional and customer friendly based service, would highly recommend’’. -10/10 (Kevin)

-Mr I.H.

‘‘I received a friendly welcome and a truly honest assessment , for which I am most grateful. I feel fortunate to have a genuine expert in whom I have the utmost confidence. Also I felt safe in the excellent covid hygiene that is in place. Many thanks’’. -10/10 (Kevin)

-Mrs J.W.

‘‘I felt comfortable asking questions, and Kevin was kind and took time to explain what he was doing and I am very glad I had my hearing tested by him’’. -10/10

-Mrs J.B.

‘‘Arrived at the appointed time, went straight in, ears cleared painlessly. Very friendly and efficient service, would recommend to anyone’’. -10/10 (Helen)

-Mr R.H.

‘‘Kevin was very friendly and professional taking time to explain the procedure. I felt I was in good hands’’. -10/10

-Ms N.P.

‘‘Excellent, professional service - Thank you’’. -10/10 (Kevin)

-Mrs G.H.

‘‘Very professional, friendly and informative service, on time and very covid safe. Many thanks Kevin’’. -10/10

-Mrs B.B.

‘‘Excellent service’’. -10/10 (Helen S)

-Mr J.N.

‘‘Good helpful and friendly service’’.-10/10

-Mrs S. C.

‘‘I attended West Country Hearing (Plympton) today and had a build up of ear wax removed by Helen.
I had been worried that my hearing was deteriorating but Helen immediately allayed this fear by showing me the build up of wax inside my ears using a micro camera.
She explained every step of the micro- suction procedure including noises that would be made which made me comfortable with the procedure.
As a result, I can hear things I have not been able to for a few years - my feet walking on a wooden floor in slippers, the cat purring, the car air conditioning, for example.
At the end of the procedure Helen also showed me pictures of my newly clean ears.
Worth every penny of the fee’’. -10/10

-Mrs S.H.

‘‘A very professional and gentle process, thankyou’’. -10/10

-Mr B.M.

‘‘Very friendly and welcoming. Kevin explained everything very well’’. -10/10

-Mrs M.S.

‘‘Professional service. Friendly staff. Helen talked my son through every step and he felt very comfortable’’. -10/10

-Mr C.D.

‘‘Excellent friendly service’’. -10/10

-Mr J.S.

‘‘The appointment was made with a phone call.
The answers to questions asked online were easy to answer and I didn’t have to print out the form and bring it to the appointment with me.
Kevin was pleasant to talk with, knowledgeable and good about explaining the details of tinnitus. He spoke clearly and confidently and I felt comfortable knowing that I had a hearing specialist to understand my problems’’. -10/10

-Mrs K.S.

‘‘Kevin was excellent . No push at all to buy aids just clear advice in fact said my present aids could last at least another couple of years despite being told by Boots that I should change them to much more expensive ones . He tested my hearing and adjusted my aids perfectly.
No massive expense which I was expecting just helpful knowledgeable advice . Highly recommend’’. -10/10

-Mrs J.M.

‘‘Clean and great covid precautions. Honest and informative. Very professional’’. -10/10

-Mr R.B.

‘‘Friendly but very professional, very clean. Clear explanations‘‘. -10/10

-Mr P.S.

‘‘Friendly, professional service. Hygiene standards excellent’’. -10/10

-Mrs M.E.

‘‘A great visit, Kevin made me feel very relaxed and assured. Would highly recommend. Ears feel great!’’ -10/10

-Mrs S.B.

‘‘Professional staff. Covid secure processes’’. -10/10

-Mrs D.M

‘‘Extremely prompt and efficient service in a pleasant but professional environment. Thank you’’.-10/10

-Mr T.H.

‘‘Kevin is extremely knowledgeable and explained things in great detail, but easy enough to understand. I have Tinnitus and Kevin provided me with valuable information to help me understand my problem and how I can improve it. Highly recommended’’. -10/10

-Mr S.A.

‘‘Great service. Easy to book and very friendly. The result means I can hear properly again’’. -10/10

-Mr M.C.

‘‘Professional and informative. State of the art equipment. Easy to make appointments and consent form/ COVID screen forms easy to complete online’’. -10/10

-Mr L.C.

‘‘I felt very comfortable knowing I was in safe hands and the procedure was explained thoroughly. Helen knew what the problem was and it was solved very quickly’’. -10/10

-Mrs S.F.

‘‘Nice approach and helpful’’. -10/10

-Mr I.F.

‘‘The service I received was fantastic. I was treated with respect and each stage of the process was explained clearly to me. Kevin was highly professional, approachable and gave excellent advice.’’ -10/10

-Mr M.O.

‘‘Very clean and professional’’. - 10/10

-Mr K.H.

‘‘I had a very pleasant experience with my ear problem being treated, plus given some very professional expert advise on how to better maintain and care for my hearing’’. -10/10

-Mrs B.C.

‘‘Found the service very good ,and informative. Would definitely recommend to friends’’. -10/10

-Mr M.D.

‘‘The appointment was prompt , friendly and professionally organised. The treatment was absolutely brilliant and can hear so much more clearly now’’. -10/10

-Mr J.L.

‘‘Excellent service’’ -10/10

-Mr A.M.

‘‘Kevin is a welcoming, calming, professional and interesting person who practises with care and consideration for his patients’’. -10/10

-Mr A.P.

‘‘I chose a 10 because Mr. Carlyon was so good’’. -10/10

-Mrs J.F.

‘‘Made to feel instantly at ease. Very covid secure also. Not at all rushed. Lots of information given. Would certainly recommend’’. -10/10

-Mrs S.C.

‘‘I was very impressed with the entire procedure from booking to completion of my appointment. Kevin is a consummate professional and his service could not be bettered. I have no concerns about recommending Plymouth Hearing Centre’’. -10/10

-Mr G.M.

‘‘Excellent service. Helen explained everything clearly and was very reassuring. Would recommend the microsuction, a quick easy and painless procedure. Worked immediately’’. -10/10

-Mrs H.B.

‘‘My appointment was carried out giving me the best experience possible! The hearing test was extremely thorough and very interesting. Kevin made me feel relaxed and comfortable with each test and it was certainly really interesting ,not what I expected! I will recommend anyone I know with hearing problems to attend his hearing centre’’. -10/10

-Mr A.B.

‘‘Told me everything I needed to know! Very clear explanations’’. -10/10

-Mr A.D.

‘‘Professional and experienced service’’. -10/10

-Ms S.C.

‘‘Really helpful and informative treatment carried out with utmost attention to detail’’. -10/10

-Mrs M.W.

‘‘Extremely personable and professional service’’. -10/10

-Mr R.J.

‘‘The service was brilliant, very professional’’. -10/10

-Mrs Y.M.

‘‘Second time I have used Plymouth Hearing Centre for micro suction , on time , painless experience , felt at ease with the current covid conditions and protection too’’. -10/10

-Mr D.B.

‘‘I had a concern with my right ear and this was very quickly and skilfully dealt with. From my initial enquiry, I was seen within 2 days and the problem was resolved. I will have no hesitation in recommending you to anyone I know in future who needs this kind of service’’.-10/10

-Mr D.B.

‘‘This is nothing short of a life changing service as you go from struggling to communicate To being involved in everything again . Very professional, friendly and helpful people’’. -10/10

-Mrs B.B.

‘‘Due to the time it takes to obtain an appointment at the GP I thought I would "bite the bullet " and go private. Also to find a local based business sealed the deal for me. Professional and polite staff’’. -10/10

-Mr R.B.

‘‘Easy to make appointments with excellent service’’. -10/10

-Mrs E.D.

‘‘Excellent professional treatment’’. -10/10

-Mr B.L.

‘‘Friendly and professional service accompanied by clear explanations of processes and results’’.- 10/10

-Mr J.P.

‘‘Friendly and understanding’’.- 10/10

-Mr S.P.

‘‘No waiting. Polite. Efficient. Explained procedure and follow up advice. Massive waiting list at GP so very relieved to be sorted so quickly’’. -10/10

-Mrs C.M.

‘‘Great, honest and open service. Very professional and knowledgeable service and made me feel very comfortable. Would definitely recommend’’ -10/10

-Mr N.H.

‘‘Very pleased with the consultation that was conducted in a pleasant and very informative manner’’. -10/10

-Mr M.C.

‘‘Kevin was very professional and friendly. He showed patience and spent a lot of time checking on the details about my case. He helped me a lot and for that I am thankful for him’’. -10/10

-Mrs M.L.

‘‘Very professional and helpful. Great equipment!’’ -10/10

-Mr D.P.

‘‘Friendly team, made us feel relaxed, able to get an appointment without waiting for weeks, follow up also in good time, excellent communication and ears that can hear after just one session. Perfect! We were recommended to the Hearing Centre by a family member. We will definitely be recommending to others. Thank you so much, Kevin and Helen’’. -10/10

-Mr A.B.

‘‘A really professional service. I would recommend’’. -10/10

-Ms J.G.

‘‘Kevin took care to make sure my elderly mother was comfortable whilst carrying out the procedure’’-10/10

-Mrs P.Y.

‘‘I felt really comfortable, and happy to keep going with the procedure until it is perfect’’.- 10/10

-Mrs D.T.

‘‘My ears were very uncomfortable and you were able to change my appointment to an earlier date. Your receptionist on the phone was very helpful. Also Helen who did the micro suction was very professional and considerate’’. -10/10

-Mrs C.P.

‘‘All was good but I didn't realise (until I got home) that I could have seen a before and after image of the wax in my ears - that would have been very useful to see’’. -9/10

-Mr M.J.

‘‘The whole experience from greeting to environment to actual microsuction was outstanding. I just wished I had known about the practice year's ago. No comparison with other treatments. Many thanks’’. -10/10

-Mrs P.C.

‘‘Can't thank Kevin enough for sorting out my hearing went to see him after a long period with poor hearing due to wax build up he sorted it out in 20 mins. Very professional service will definitely recommend to friends and colleagues’’. -10/10

-Mr P.G.

‘‘Very helpful, caring, and made my mum feel at ease, she was very nervous and unsure of what to expect . Thank you very much for your kindness’’. -10/10

-Mrs R.P.

‘‘Quick and easy ,friendly and professional’’. -10/10

-Ms J.A.

‘‘Kevin gives an excellent thorough service with very clear honest advice , making sure his clients are fitted with a hearing aid exactly for their needs and not a one size fits all aid’’.-10/10

-Mrs K.S.

‘‘Prompt, informative service, painless procedure. The staff very courteous’’. -10/10

-Mr B.B.

‘‘Impressed with the personal and professional attention to detail and assessment’’. -10/10

-Mr M.L.

‘‘I was delighted to come in unable to hear out of one ear and leave completely sorted out. The treatment was quick and painless and the ladies I saw were absolutely lovely’’. -10/10

-Mrs S.T.

‘‘Very professional and relaxed’’. -10/10

-Mr C.P.

‘‘Professional, clean, engaging, clear communication and modern equipment’’.-10/10

-Mr S.R.

‘‘Everything was really good, thank you’’. -9/10

-Mr N. D.

‘‘Great care, really welcoming set up and Kevin was very professional’’. -8/10

-Mr R.H.

‘‘Very professional, informative & friendly service. Many thanks’’. -10/10

-Mr L.D.

‘‘Kevin was amazing from start to finish. The location was secure and covid safe and he explained everything throughout and was incredibly reassuring and kept me calm. Booking was easy. I would highly recommend. Thank you’’. -10/10

-Mrs L.H.

‘‘Quick appointment. My daughter can now hear! Thank you so much’’. -10/10

-Mrs A.M.

‘‘Extremely professional, welcoming and courteous. Possible causes for my complaint were explained and Kevin immediately found the problem with sound advice clearly provided. As one would expect, very accessible, beautifully clean premises, I wouldn't hesitate in recommending such a wonderful service’’. -10/10

-Mrs J.W.

‘‘I took my elderly mother to have micro suction.
The attention Kevin gave to Mum was excellent, from covid safety to explaining exactly what was going to happen. He also typed in large print on his computer screen for her. The procedure was quick and painless and very professionally done. We will certainly recommend you. Many thanks Kevin’’ -10/10

-Mrs J.G.

‘‘Very professional service. I was in a lot of pain due to large amount of earwax. A same day appointment was arranged and his completely rectified the problem quickly and effectively’’.- 10/10

-Mr A.C.

‘‘First class service and facilities’’. -10/10

-Mr M.P.

‘‘All the questions I asked were answered and the conversations were easy and relaxed. No stress at all. Many thanks.’’ -10/10

-Mrs F.H.

‘‘The booking process was very simple & the care was first class’’. -10/10

-Mrs C.H.

‘‘Great service. Very friendly and professional. Would highly recommend’’. - 10/10

-Mrs A.W.

‘‘Had both my ears done today no more wax, mega impressed with the whole experience. I can hear again. Thank you to Helen, great briefing, good equipment and could see all the before and after excellent stuff. Most impressed.’’ -10/10

-Mr F.W.

‘‘Kevin is an incredibly lovely guy, very knowledgeable, put me at ease immediately.
I had micro suction performed on my right ear and it feels amazing, not as much tinnitus and my head just feels lighter, it also doesn’t feel uncomfortable like the irrigation method normally done. If you have problems with your hearing I really cannot recommend Kevin and the team enough, you will not be disappointed’’.- 10/10

-Mr C.S.

‘‘My Husband and I both had treatment today at the Plymouth Hearing Centre (Westcountry Hearing Care. Once again, we had excellent service from Kevin - he is a most caring Gentleman. We will most certainly recommend - The Plymouth Hearing Centre. Thank You Kevin’’. -10/10

-Mrs J.J.

‘‘Good service with excellent communication, and very safe working practices during Covid’’. -10/10

-Mr S.S.

‘‘I felt very covid safe and the procedure was easy and effective. Very pleasant and professional staff’’. -10/10

-Mr P.B.

‘‘Excellent service and very friendly’’.-10/10

-Mr B.G.

‘‘Your online appointment service was excellent, as was your follow up communication. I was seen on time, and both the covid precautions and the treatment were carried out in a very professional but relaxed manner’’. -10/10

-Mr M.T.

‘‘Professional, fantastic facilities and knowledge and a seamless service’’. -10/10

-Mr O.M.

‘‘Very friendly and very efficient service. No pain, most important! Now I can hear again which made me very happy’’. -10/10

-Mr S.P.

‘‘Calm and very professional, friendly and reassuring manner in a very secure Covid free area’’. -10/10

-Mr I.W.

‘‘Very clear explanation about what is required and what I'll see, hear or feel during the treatment’’. -10/10

-Mr C.K.

‘‘Efficient and professional service, everything was well explained’’. -9/10

-Mr C.R.

‘‘Great advice and Kevin was very knowledgeable’’. -10/10

-Mr R.C.

‘‘Fitted me early, very professional. Couldn’t have asked for better service to be honest’’. -10/10

-Mr R.S.

‘‘Very personable. Spot on with the covid-safe process. Not a high pressure selling environment’’. -10/10

-Mr R.P.

‘‘Looking to have wax removal before a hearing aid fitting with another provider, I was very impressed that Kevin ensured that he had all the background information he needed before completing the procedure. At every stage of the procedure he explained why and what he was doing and ensured that I was comfortable with it. The actual procedure was painless and very thorough. I can’t speak highly enough of the treatment provided and now wish I had gone to Kevin for the provision and fitting of my hearing aids’’. - 10/10

-Mr M.W.

‘‘Kevin was very proficient at sticking to the coronavirus rules, I felt completely safe in his clinic, to the point where he opened the doors for me so I didn’t have to touch them. The service was quick and pain free. I would definitely recommend’’. -10/10

-Mrs L.H.

‘‘Excellent service, professional and courteous. All measures for hygiene were above and beyond. Would use the service again without hesitation’’. -10/10

-Mr N.R.

‘‘Kevin was extremely genuine and fair’’. -10/10

-Mrs K.T.

‘‘Very friendly helpful and informative’’. -10/10

-Mrs J.T.B.

‘‘Such a relief .high tech equipment that really works’’. -10/10

-Mrs L.W.

‘‘Great service from someone who has a wealth of experience’’. -10/10

-Mrs K.L.

‘‘Same day appointment, easy booking, convenient locations and lovely professional and friendly service’’. -10/10

-Mrs A.W.

‘‘I learnt more about my ears than ever informed by my local GP service. The consultation was friendly, informative and less stressful than I imagined’’. -10/10

-Mr M.E.

‘‘Friendly and efficient service’’. -9/10

-Mr G.S.

‘‘Excellent service, 100% happy. Would totally recommend’’. -10/10

-Mr P.D.

‘‘Very professional service and fully explained the problem which had obviously been there some time’’. -10/10

-Mr J.A.

‘‘Very good service, not rushed at all. Would recommend’’. -10/10

-Mrs I.B.

‘‘My son felt safe, at ease, a gentle process at a pace that made him feel comfortable and happy. We felt that there was a care towards the patient. We were able to see the results and the whole process explained along the way.
The environment felt safe and relaxed. My son felt he was very safe and the ear specialist made sure the process wasn't painful and no damage was done to the ear drum’’. -10/10

-Mr A.L.

‘‘Very informative, very professional’’. -10/10

-Mr T.M.

‘‘On visiting the Plymouth Hearing Centre today I was put at ease by Kevin Carlyon, he explained everything that was going to happen and showed what my ear canal looked like, I found this extremely helpful as I'm a nervous person. He was a friendly kind person who I would recommend to anyone with a ear problem’’. -10/10

-Mrs D.M.

‘‘Fast, efficient service and useful advise offered. Much better than irrigation’’.-10/10

-Mr R.L.

‘‘My hearing has now returned to normal after having my ear wax removed, the staff were very helpful and made me feel welcome’’. -10/10

-Mr D.H.

‘‘The appointment was great - informative, relaxed, professional and they fitted me in at the last minute which I really appreciated. Would definitely recommend to friends and family. Thank you Kevin!’’ -10/10

-Mrs L.B.

‘‘Great service’’ -10/10

-Mr D.H.

‘‘The appointment was expertly conducted everything was covered and safe’’. -10/10

-Mrs C.B.

‘‘Kevin was brilliant, very professional and honest. He was able to unblock one of my son's ears straight away but the other needed more work. He made another appointment for us within four days, is only charging us a single fee and refused any payment until the procedure had been successfully completed on both ears. Really, really happy with his work and overall approach. Also very Covid secure practices in place. Would highly recommend’’. -10/10

-Mr J.S.

‘‘Helen was very warm and friendly and made me feel completely at ease. She talked me through the procedure and was very attentive. I didn’t feel rushed at any point and I came away feeling satisfied in the knowledge that she had done a thorough job and pleased to have my hearing back’’. -10/10

-Mrs D.W.

‘‘Brilliant from start to finish, very informative’’. -10/10

-Mr B.S.

‘‘Very kind and gentle, Kevin knew all about what he was doing I will come again’’. -10/10

-Mrs J.G.

‘‘Safe friendly environment - quick clean procedure- friendly staff’’. -10/10

-Mrs R.H.

‘‘ The service was outstanding, and I can hear better than ever’’. -10/10

-Mr D. P.

‘‘Very friendly, very professional, Kevin puts you at. Ease and explains everything clearly’’. -10/10

-Mr P.A.

‘‘A very professional service’’. - 10/10

-Mr B.H.

‘‘Professional service that thought of the best way to complete a difficult task’’.- 10/10

-Mr S.M.

‘‘Excellent service, very friendly & informative’’. -10/10

-Mr P.N.

‘‘Very professional and effective service’’.- 10/10

-Mr B.L.

‘‘Very patient with my mum who was very anxious due to previous bad experience in another clinic. Put us at ease, wouldn't hesitate to recommend the centre to others’’. - 10/10

-Mrs C.P.

‘‘Kevin was extremely helpful’’. - 10/10

-Mrs L.D.

‘‘Informative, positive and can do attitude’’.- 10/10

-Mr M.W.

‘‘Very helpful and informative’’.- 10/10

-Mr M.G.

‘‘Found it very interesting and helpful to understand what happens, thank you Kevin’’. - 10/10

-Mrs J. L.

‘‘Definitely recommend. Booking process easy. Location accessible. Very Covid secure . Kevin friendly and professional. Great service’’.- 10/10

-Mrs J.K.

‘‘Good quick, friendly service. Booked appointment same day, website informative and easy to use, communication emailed straight away. Totally satisfied. Thank you’’ -10/10

-Mr A.L.

‘‘Very professional and I felt convinced that I was being given information by an expert, which Kevin is’’ -10/10

-Mrs E.S.

‘‘Amazing service, felt the difference straight away... no more funny buzzing noises...& a feeling of water logged ears...
The service is faultless, they make you feel completely at ease... ensuring you are informed all the way. I couldn't fault them, they even reduced the price for me as it was a brief visit... 100% service.. worth the money, time,& effort... My family appreciate I am not shouting now. Well not as much anyway.’’ -10/10

-Mrs L.E.

‘‘My first consultation with a very thorough hearing test. I await appropriate hearing aids and feel confident that my hearing problem will be helped.’’ -10/10

-Mrs D.H.

‘‘I was made to feel very welcome and comfortable and everything was explained to me in clear and precise detail. A very professional service that I have no hesitation in highly recommending.’’ -10/10

-Mr D.G.

‘‘Professional, friendly service.’’ -10/10

-Mrs M.L.

‘‘Professional, efficient and caring service. Have already recommended to friend’’ -10/10

-Mrs K.G.

‘‘Just the complete experience and friendly atmosphere. Kevin was very nice, helpful and reassuring’’ -10/10

-Mrs J.B.

‘‘Excellent friendly yet professional service.’’ -10/10

-Mrs N.W.

‘‘Kevin gives excellent advice and uses new and sterile attachments to his inspection devices. The visual images on screen from the camera is great. Very comfortable waiting room.’’ -10/10

-Mr S.W.

‘‘Excellent service, professional, pleasant manner. Good location. Would recommend’’ -10/10

-Mr I.R.

‘‘Kevin is a diamond, genuine kind caring person. It’s not all about the money Kevin genuinely wants the best. He was amazing with my Dad with damaged hearing due to work in compressed air. 100% if you are thinking bigger cooperate companies, please stop....go see Kevin.’’ -10/10

-Mr K.C.

‘‘Kevin Carlyon was most helpful and explained everything in plain language. He was very supportive of my elderly father (the client) and had useful suggestions for the way forward. Thank you, Kevin.’’ -10/10

-Mr A.N.

‘‘Great service and support for all ages’’ -10/10

-Mrs J.B.

‘‘Prompt, friendly and effective service. Kevin was a very nice man and made myself and my wife feel very welcome and relaxed throughout the appointment.’’ -10/10

-Mr C.W.

‘‘Great service really friendly, not pushy felt at ease’’ -10/10

-Mr B.T.

‘‘Great customer service and the work carried out was outstanding’’ -10/10

-Mr A.G.

‘‘A friendly and professional service, I left a very satisfied customer. Excellent stuff.’’ -10/10

-Mr W.C.

‘‘Kevin listened to my concerns and then dealt with each aspect to my complete satisfaction. I have taken other members of my family to Kevin and we have all been very pleased.’’ -10/10

-Mrs C.P.

‘‘First class service, and a very friendly atmosphere’’ -10/10

-Mrs J.R.

‘‘Kevin is so helpful & understanding and seems to genuinely enjoy his job.’’ -10/10

-Mrs L.B.

‘‘Excellent booking system and professional service at the clinic.’’ -10/10

-Mrs A.J.

‘‘Great personal service. It was about me and my needs. Not what you were trying to offload.’’ -10/10

-Mr G.P.

‘‘After many procedures having my ears micro suctioned I was recommended to see Kevin. Nervous from other painful experiences I was soon assured that this would be a painless successful visit. I am absolutely delighted with the professional approach from the moment I arrived. Kevin is very skilled in this process. I skipped out to my car. Highly recommended! This will be a regular visit now. ‘‘ -10/10

-Mr K.C.

‘‘GP surgery told me they were very busy unable to help, left me suffering as problem made me very unsteady on my feet. Now thanks to hearing centre problem solved.’’ -10/10

-Mrs H.G.

‘‘Helpful and informative!’’ -10/10

-Mr T.F.

‘‘Mr Carlyon was attentive, explained things clearly and was thorough during my visit. He also displayed excellent hygiene practices due to the current Corona issues. I would definitely recommend him.’’ -10/10

-Mrs T.L.

‘‘Excellent service. Can’t believe the difference in my hearing!’’ -10/10

-Mr G.L.

‘‘Very professional and friendly service (especially given the current health situation on the UK). Ear complaint was dealt with very well.’’ -10/10

-Mr D.M.

‘‘Excellent service from start to finish, really personable staff. Fantastic.’’ -10/10

-Mrs S.D.

‘‘Kevin very good and friendly’’ -10/10

-Mr B.L.

‘‘Very helpful, went over and above my expectations and no pressure. Really delighted with the whole experience’’ -10/10

-Mrs J.A

‘‘Very professional service, hearing is greatly improved’’-10/10

-Mr N.J.

‘‘The treatment I received was excellent. I felt completely confident that I was in safe hands. The clinic was immaculate which is so important in these difficult times. The treatment
was painless and I was told exactly what was happening throughout the procedure. It is wonderful to be hearing so well now, I would definitely have this treatment again if and when I needed it.’’ - 10/10

-Mrs G.H.

‘‘Just an amazing services and highly recommend to anyone’’ -10/10

-Mr B.B.

‘‘Excellent and professional attention with a very high level of patent care. The treatment provided by Mr Kevin Carlyon was very attentive and extremely professional. I would therefor highly recommend this company.’’-10/10

-Mr M.J.

‘‘Brilliant service, friendly, professional and I can hear better than I have in years!’’ -10/10

-Mr A.R.

‘‘Helpful and friendly. Listened to my concerns and gave me specialist knowledge and expertise.’’ -10/10

-Mrs K.H.

‘‘Always provide excellent advice and service’’-10/10

-Mrs P.L.

‘‘Quick, efficient service. Friendly approach and punctual. Will definitely use this service again’’-10/10

-Mr C.R.

Good contact and phone call prompt to time.’’-8/10

-Mr M.B.

‘‘Kevin was just brilliant, so kind and caring with my Mother, who has said that she will now use your services.’’ -10/10

-Mr P.H.

‘‘Very efficient and hygienic and sorted out being deaf in my right ear due to excess wax.’’ -10/10

-Mrs S.K.

‘‘High degree of professionalism shown by staff.
Due to my anxiety the staff showed a great deal of empathy towards me and my situation.’’ -10/10

-Mr J.W.

Easy to find location. Felt listened to and that Kevin explained all the tests and what he was looking for. The Covid precaution felt appropriate and I felt safe.’’-10/10

-Mrs A.T.

‘‘Fantastic service and clear advice. Kevin is a really nice guy too’’-10/10

-Mr R.S.

‘‘Very profesional, well equipped and explained all the procedures and results in easy to understand terms. No hard sell on hearing aids. Located in an area that is accessible.’’-10/10

-Mr R.C.

‘‘Quick appointment; polite friendly service; excellently capable and professional and very reasonable. Perfect.’’ -10/10

-Mr J.H.

‘‘Impeccable service and sympathetic treatment.’’ -10/10

-Mrs G.B.

‘‘Very professional, considerate and well prepared, taking care to explain the treatment which was painless, thorough and effective.’’- 10/10

-Mrs H.W.

‘‘Kevin was brilliant at welcoming me and making me feel relaxed. He explained everything in detail but at the same time took the time to interact with me having a good conversation about my hobbies. He was totally professional in his approach and application of the treatment as well as thinking of the wider issues relating to the recent Covid problems. Really great. Thanks Kevin’’ -10/10

-Mr D.M.

‘‘Very good visit, most interesting. Friendly staff very informative.’’-10/10

-Mr A.I.

‘‘Very knowledgeable and good customer service.’’ -10/10

-Mrs S.H.

‘‘'Mr K. Carlyon was very helpful and understanding and my present problems sorted out at no extra costs. This man has a good manner which is very rare these days among the professionals.’’ -10/10

-Mr J.L.

‘‘Kevin always gives care and consideration to his clients.’’ - 10/10

-Mrs C.H.

‘‘Great service, friendly and very effective. Have recommended already today’’.- 10/10

-Mr P.B.

‘‘Excellent service and explanation of the procedure and any follow up needed’’.

‘‘We was treated with great service and will use again’’. -10/10

-Mr J.H.

‘‘Professional and efficient’’. -10/10

-Mrs K.C.

‘‘Very professional, informative and helpful’’. -10/10

-Mr T.B.

‘‘Mr Carlyon conducted my consultation and very comprehensive hearing test in a most sympathetic manner. I felt completely at ease and his explanation of my hearing problem and results of the tests were explained in easy to understand terms. There was no "soft sell" of expensive hearing aids. This was a great appointment fulfilled by a real professional. Many thanks”. - 10/10

-Mr S.F.

‘‘Absolutely amazing service. Kevin is very professional and understanding. Would definitely recommend’’. - 10/10

- Mrs A.T.

‘‘Very pleased with the whole process. Excellent result’’. - 10/10

-Mrs J. G.

‘‘Excellent professional top class care and service at a fair price’’. -10/10

-Mr R.L.

‘‘Well organised, efficient, informative and kind manner’’. -10/10

-Mrs R.W.

‘‘Very good and friendly service’’. -10/10

-Mrs J.K.

‘‘Kevin was extremely helpful in sorting out my long standing problem with compacted ear wax and continued to persevere when it was a very difficult process! Second visit cleared my ear wax completely and then a third visit was for a Hearing Test of which the outcome was better than I'd thought. Have already recommended him to several friends as a completely professional and honest practitioner. The PPE and Covid-19 protection measures were outstanding’’. -10/10

-Mrs L.B.

‘‘Kevin gave me his time and professional advice. He did not take any money or persuade me into any thing that was not suitable for me. He has left me with the time to think what I really want to about a hearing aid. Great guy’’. -10/10

-Mr M.T.

‘‘It is well deserved excellent care & support . Explained the procedure and made you feel like a person’’. - 10/10

-Mrs A.M.

‘‘I was very impressed with the care and attention received and the gentle way I was treated, thank you’’. -10/10

-Mrs P.G.

‘‘Kevin was very friendly and showed a genuine caring nature’’. -10/10

-Mrs J.T.

‘‘Efficient service, thank you’’.- 10/10

-Mr A.R.

‘‘Very good treatment and a good result’’. -10/10

-Mrs L.B.

‘‘Kevin explained the procedure clearly and checked I was comfortable while he was working. Pleasant gentleman to talk to’’.-9/10

-Mr D.Y.

‘‘Efficient and effective treatment safely administered’’. -10/10

-Mr J.C.

‘‘Quick appointment, very helpful advice in pleasant surroundings with courteous staff. Would recommend’’. -10/10

-Mrs M.J.

‘‘Very professional from booking to completion of treatment. Well done’’. -10/10

-Mr M. H.

‘‘The booking process is very straightforward and clear. The premises in Plympton, which I attended, have good parking facilities close by. The procedure is quick and so much more pleasant than the old syringing method. Kevin inspires confidence and makes it easy to relax’’. - 10/10

-Mrs L.W.

‘‘Excellent service throughout. Kevin is very knowledgeable in the field of hearing/ears but most importantly sorted the long term wax problem in my ears. Thank you’’. -10/10

-Mr N.B.

‘‘Both times I’ve visited have been an emergency visit and have been seen the next day, friendly staff and sorted me out within a matter of minutes. Fantastic company would highly recommend’’. - 10/10

-Mr P.M.

‘‘Always receive a fantastic service from the Plymouth Hearing Centre. Would have no hesitation recommending the clinic’’. -10/10

-Mrs O.E.

‘‘Extremely professional, courteous and reassuring. I wish I had used them years ago!’’- 10/10

-Mrs M.C.

‘‘Easy to book appointment and to follow up online as regards to COVID enquiries.
Appointment was right on time, procedures were fully explained and carried out in a calm and caring way.. Premises were clean and airy and Kevin was very good at putting you at ease. A great asset to those who are not at ease with medical appointments.
Thank you for the relief and advise”. -10/10

-Mr R.F.

‘‘I was satisfied with the treatment I received’’. - 10/10

-Mrs A.B.

‘‘Excellent service, professional, well explained and successful’’. - 10/10

-Mrs D.H.

‘‘It was an extremely well organised, safe, kind appointment. Kevin was so patient, and such a good listener. Hearing loss and tinnitus have been incredibly difficult to deal with, and it was great to talk with someone who understood. Also, very useful information was forwarded to me which will help me in the future. Highly recommend!’’ - 10/10

-Mr R.T.

‘‘Very friendly and professional many thanks again’’. - 10/10

-Mrs S.C.

‘‘Really informative and friendly staff. Outstanding standards of hygiene’’. -10/10

-Mr G.B.

‘‘Seen sooner which was great as the Tinnitus was driving me up the wall . Professional advice and kept informed throughout the procedure. I have recommended to all my family and friends’’. - 10/10

-Mrs H.B.

‘‘Fantastic service. Extremely Covid safe and a very professional service. Thank you’’. -10/10

-Mrs S.E.

‘‘High level of service I received. I was very impressed’’. -10/10

-Mrs J.B.

‘‘Kevin was brilliant, very professional and honest. He was able to unblock one of my son's ears straight away but the other needed more work. He made another appointment for us within four days, is only charging us a single fee and refused any payment until the procedure had been successfully completed on both ears. Really, really happy with his work and overall approach. Also very Covid secure practices in place. Would highly recommend’’. -10/10

-Mr J.S.

‘‘At last I have two good ears after very efficient ear treatment today. Thank you. You will be recommended!’’ -10/10

-Mrs D.B.

‘‘Great, friendly and professional service”. -10/10

-Mr R.D.

‘‘Excellent service and I felt very safe’’. -10/10

-Mr R.B.

‘‘The appointment was great - informative, relaxed, professional and they fitted me in at the last minute which I really appreciated. Would definitely recommend to friends and family. Thank you Kevin!’’- 10/10

-Mrs L.B.

‘‘It was a very professional visit. Everything was explained to me from the beginning. Covid precautions could not have been better. Thank you’’.-10/10

-Mrs B.B.

‘‘Kevin was very professional and genuinely concerned for my well being. Would highly recommend to anybody. Thankyou’’.-10/10

Mr M.P.

‘‘Very professional’’.- 10/10

-Mr W.R.

‘‘Friendly, professional, efficient service’’.- 10/10

-MR S.B.

‘‘I was impressed by the professionalism and the care taken in ensuring my problem was resolved’’. - 9/10

-MR D.P.

‘‘Kevin took the time to explain things clearly. I felt safe and relaxed. The results were instant and amazing. Thank you’’. -10/10

-Mrs K.F.

‘‘So helpful I am over the moon with how professional and nice Kevin was. 100% will tell friends to go there. Thank you so much for everything’’. - 10/10

-Mr J.L.

‘‘Clinic was clean and tidy and felt very safe there. Was made to feel reassured that the treatment I was having would be quick and pain free. Treatment was explained in detail from start to finish’’. -10/10

-Mr N.L.

‘‘Good service, very friendly’’.-10/10

-Mr J.T.

‘‘I could not find fault with my visit’’. - 10/10

-Mrs P.W.

‘‘Very polite friendly service, well organised and set out. Explanation of what was happening and the result. Was very good putting me at ease all the way through’’. -10/10

-Mr K.H.

‘‘During these weird times of Covid-19 I feel as if they have taken every precaution into keeping themselves and their patients safe. From hand sanitizing and face masks, to the wipe down of chairs and hangers. I would definitely recommend to family and friends as it was a nice friendly atmosphere and I appreciated the fact that I was talked through what was happening’’.

-Mrs A.T.

‘‘Kevin was very friendly and informative. Knows what he is talking about’’. - 10/10

-Mrs S.W.

‘‘Good service, sorted my ears out quickly and efficiently’’. -10/10

-Mrs C.K.

‘‘The service was efficient and friendly. All the processes were explained to me and I felt comfortable all the way through’’. -10/10

-Mr P.F.

‘‘I was nervous when I came after a previous bad experience of having my ears syringed years ago by the GP. Kevin was amazing, he made me feel so at ease and talked me through every step. He was recommended by a friend and I will be recommending him to everyone. I am no longer nervous!’’ -10/10

-Mrs L.W.

‘‘Prompt, friendly, efficient, knowledgeable and helpful’’.- 10/10

-Mr C.T.

‘‘Kevin made me feel relaxed about explaining my concerns. His knowledge of his subject is phenomenal and he addressed all my concerns and gave me great reassurance’’. - 10/10

-Mrs E.F.

‘‘Great service, very professional’’.- 10/10

-Mr S.D.

‘‘Very helpful with making an appointment at short notice and very efficient and friendly treatment’’. - 10/10

-Mr R.S.

‘‘On time appointment, didn’t feel rushed, followed strict COVID guidelines which was greatly reassuring as I have been shielding. Kind and caring approach to my treatment’’. - 10/10

-Mrs J.I.

‘‘Our second visit this time at Plympton, more than satisfied and very pleased to recommend’’. -10/10

-Mr P.M.

‘‘Pleased with attention received’’. -10/10

- Mr A.S.

‘‘Very good infection control measures. So important in these Covid-19 times. Kevin explained every step he was taking on my treatment in a very professional manner’’.- 10/10

— Mr. S.L.

“I honestly could not fault any part of the appointment. Kevin was understanding, knowledgeable, kind, supportive and ensured he was clear in his explanations and ensured I understood every part of the assessment and results. I am incredibly grateful for how he was throughout the appointment and his attention to detail. Very impressed and would highly recommend” 10/10

MR.A.T

“Very friendly staff. Excellent service.”(Kevin)10/10

MR.C.L

“Professional, friendly service. Fully informed what was happening at all times. Put at ease.”(Kevin)10/10

MR.W.B

“An extensive hearing test with lots of excellent advice included. I felt very at ease with the consultant.”(Kevin)10/10

MR.A.G

“Very competent and professional service, also flexible as I had previous appointment and was a few minutes late. Would definitely recommend them and couldn’t fault this top service I received.”(Kevin)10/10

MR.A.K

“Excellent prompt service from very professional staff”(Helen) 10/10

MR.G.H

“Excellent and very professional consultation with Kevin. Listens to what you say. Look forward to my next meeting.”-10/10

MRS.F.W

“Kevin clearly has experience , expertise and knowledge but was able to communicate his findings in a way I could understand. He was recommended to me as a someone who was “honest” and I was nor disappointed. Excellent personalised care. Thank you.”-10/10

MRS.L.W

“Kevin was very professional, chatty and thorough. He then made the process easy and clear, and then explained the results....very happy”(Kevin)-10/10

MR.M.R

“As I was not aware of what was involved I was impressed with the process through out.”(Kevin)-9/10

MR.A.B

“Kevin could not have been kinder From the minute I walked into the office he was polite and very attentive He explained everything he was doing and was very patient during the procedure, regularly stopping to give me a break I would thoroughly recommend Kevin as an expert in his field”-10/10

MRS.W.M

“A very professional and courteous experience. Thank you”(Kevin)-10/10

MR.D.F

“Kevin was very personable and carefully explained every test that he carried out. He was helpful, professional and I feel that I am now equipped with all the information that I require with regards to my hearing loss.”-10/10

MR.A.W

“I came to you as result of a leaflet through the door some time ago, as I had an appointment with Specsavers (used them before) but when I arrived for the appointment they said I did not have an appointment. Their loss, your gain, because Kevin was brilliant and far more professional in both the ear wax removal service, and his excellent knowledge of ear wax!!”-10/10

MRS.SH

“Excellent service Good explanations about what happens to enable you to understand the technicalities.”-10/10

MRS.S.P

“Very good booking service. Professional and friendly approach. Did not carry out unnecessary treatment, as not required. Would definitely recommend.”-10/10

MRS.T.M

“Kevin is a true professional, is always accommodating with appointments for the less well organised patient. Overall excellent”-10/10

MR.S.A

“I highly recommend Kevin for any hearing problems . Excellent test which the patient can view on screen and was explained to me clearly and in an informative way. Professional friendly helpful and reassuring . Thank you very much Kevin”-10/10

MRS.T.R

“Very understanding and caring with nervous patient. Communication through the whole process has been excellent. Thank you.”-10/10

MRS.J.S

“Excellent friendly courteous service, highly professional all concerns fully dealt with and explained.”-10/10

MR.N.S

“Kevin was helpful, friendly and very open to discussing my needs - exactly what I was hoping for. Thank you”-10/10

MRS.F.J

“Great experience - professional service, really helpful advice and very clean premises. Thank you”-10/10

MRS.K.F

“I'm very happy with the highly professional service I received. I was made to feel at ease with my treatment and everything was explained to me clearly.”-10/10

MRS.A.L

“Kind, attentive, professional service”-10/10

MRS.A.C.S

“Personal service by a clinician who listens”-10/10

MRS.E.H

“Excellent science based approach. Explained procedures well and outputs of tests. Took time to explain results. Excellent manner and hugely competent.”-10/10

MR.S.H

“Great service and advice, thorough and would highly recommend”-10/10

MRS.S.G

“I really appreciated the time Kevin took to explain everything to me regarding my condition as I now understand a lot more and feel able to make an informed decision about what to do next”- 10/10

MRS.V.N.

“Fantastic service very professional friendly service. What a difference it has made to my hearing (Kevin)“. - 10/10

MR A.W.

“Everything was explained very clearly and shown what the problem was with my ears! Although both ears couldn’t be treated a further appointment was made for a further visit (from Kevin)“. - 9/10

MRS D.D.

“Excellent service prompt appointment (from Kevin)“. - 10/10

MR A.L.

“Pleasant surroundings and very welcoming. Great experience as always (from Kevin)“. - 10/10

MRS P.B.

“Kevin took me as an emergency. He took a lot of time to build a detailed picture of my problem and opened early to fit me in to an already busy day. He was professional, kind and patient and I no longer have a hearing problem“. - 10/10

MRS C.S.

“Very friendly but not too chatty. Also seems to want to do a good job not just get you out the door (from Kevin)“. - 10/10

MR N.S.

“Friendly, approachable & professional. Excellent service (from Kevin)“. - 10/10

MR J.B.

“Excellent service and advise”.- 10/10

MR J.T.

“Easy to book appointment. Friendly reassuring professional staff. (from Helen)“. - 10/10

MR P.B.

“Excellent service. Kevin was very helpful“. - 10/10

MR K.C.

”A friendly and clearly explained service...would employ Kevin's services again in future (or recommend to others)“. - 10/10

MR N.R.

“Incredible service - fitted me in last minute, was quick and thorough and very friendly. Will be recommending to anyone who needs their ears sorted (from Kevin)“. - 10/10

MRS K.Y.

“When I arrived at your practice I felt very relaxed you spoke to me on first name terms excellent mannerism i have already spoken with people and they will be booking an appointment for a check up thanks again for your honesty that I didn’t need my ears cleaned good luck and good health to you and your family (from Kevin)“. - 10/10

MR S.W.

“On my recent visit I found the advice given very helpful (from Kevin)“. - 10/10

MR J.P.

“Recommendation from a friend (from Kevin)“. - 10/10

MR R.O.

“I was impressed with the care provided (from Kevin)“. - 10/10

MR L.C.

“It was helpful to know the state of my ear drum and how to proceed in the future of it does not settle (from Helen)“. - 10/10

MRS J.R.

“Very polite introduction with a high level of knowledge, kind and a friendly face (from Kevin)“. - 10/10

MR J.D.

“Excellent service in all respects. Only the minor complication in accessing the treatment room stopped me from awarding a ten (from Kevin)“. - 9/10

MR C.B.

“Very friendly and informative. I would have given him a 10 but I did have trouble hearing him as he wore a mask and I tend to lip read when people are talking to me (from Kevin)“. - 10/10

MR S.T.

“Prompt and welcoming introduction and comfortable procedure“. - 10/10

MR D.M.

“Kevin was thorough and informative and went about his work in a friendly manner“. - 10/10

MR G.S.

“Recommend by a friend (from Helen)“. - 10/10

MR P.L.

“Excellent and professional service. I was anxious but did not need to be. Everything was explained to me and the treatment itself was very gentle and easy to tolerate. Thank you Kevin“. - 10/10

MRS J.D.

“Thorough examination and rectification of ear wax issues

MR B.J.

“Very client focused and hugely different approach and experience to the large retail outlets . I felt that my concerns and needs received more in depth consideration and I like the fact that I am able to trial a hearing aid before buying (from Kevin)“. - 10/10

MR P.R.

“Very good gentle procedure, explained throughout. Would definitely recommend (from Kevin)“. - 10/10

MRS L.F.

“Excellent service, very efficient, highly professional service (from Kevin)“. - 10/10

MR A.M.

“Diagnosed ear problem and recommended A and E visit urgently. Gave advice on upcoming flight. Followed advise to visit hospital where tested and follow up visit arranged. The letter from Helen Sargent speeded up the process“. - 10/10

MR M.H.

“I am completely satisfied with the treatment I received today. The procedure of removing a build up of ear wax was carefully explained to me throughout by Kevin. The clinic is a relaxing environment. So all good (from Kevin)“. - 10/10

MRS A.P.

“A really professional and friendly service. Was also not charged as much as expected due to a change in circumstances (from Kevin)“. - 10/10

MR M.T.

“Excellent service, Kevin is friendly professional gentleman“. - 10/10

MR D.A.

“Very professional service and made everything clear (from Kevin)“. - 10/10

MR B.W.

“I received superb customer service from Westcountry Hearing Care . I was given an appointment time that was convenient and was kept fully informed. Thank you, Kevin. I would highly recommend Westcountry Hearing Care“. - 10/10

MRS L.N.

“Because I received excellent service (from Helen) ”.- 8/10

MRS S.M.

“Very pleasant service, Kevin is helpful and explains everything to you. Both my partner and I will be going again for sure. I have no hesitation in recommending him”.- 10/10

MRS L.F.

“Efficient and excellent service”.- 10/10

MRS K.M.

“Prompt, efficient response to my initial inquiry. My visit has given me confidence in your expertise”.- 10/10

MRS W.G.

“My first appointment with Mr. Carlyon was an absolute pleasure. His thoroughness and attention was unbelievable - he showed a real interest in me as an individual and not just as another patient. Every move was explained and I was treated with care and concern. For any hearing problem, I really recommend a visit to this practice - I am sure you will not be disappointed”.- 10/10

MR N.R.

“Polite, friendly, informative service. Thank you”.- 10/10

MRS S.S.

“Felt very comfortable with Kevin, explained lots to me and what things may mean. Thank you”.- 10/10

MRS J.T.

“Efficient booking process, friendly and competent consultation. Exactly what I needed. Thank you Kevin!“- 10/10

MR J.C.

“Kevin was very professional & friendly. He gave me every confidence that a solution can be found for my hearing problem. There was no pressure to decide straight away. Kevin explained the hearing test graph very clearly. Kevin made sure that I was comfortable when using the ear wax suction machine. I was not rushed through the appointment. Very Impressive!“- 10/10

MRS S.G.

“Consultation was quick and effective. Honest enough to say that only one ear needed microsuction. Good how you are shown the inside of you ears before and after the procedure“.- 10/10

MRS J.S.

“Very efficient and friendly service in pleasant surroundings”.- 10/10

MRS V.T.

“Friendly and efficient service provided”.- 10/10

MRS F.V.

“Superb service. High level of expertise. Made me feel calm and assured”.- 10/10

MR J.H.

“Excellent service and totally honest diagnosis”.- 10/10

MR D.E.

“Mr Kevin Carlyon was very kind and explained every thing in plain English Kevin was not pushy and left it up to me to talk it over. Very nice visit, very happy. Thanks”.- 10/10

MR R.T.

“I found the staff pleasant and the procedure was a good experience. I forgot my card and they were very understanding”. - 10/10

MR P.L.

“Very professional and felt at ease”. - 9/10

 MRS K.W.

“Because I am satisfied with my treatment”.- 10/10

 MRS J.S.

“Excellent, friendly, care. Thank you”. - 10/10

 MR T.R.

“Had excellent information and advice on treatment needed for problems no fuss no trying to have treatment not needed so no fee for visit just for hearing test at next appointment”. - 10/10

 MRS J.M.

“Excellent professional painless procedure. Will visit again if the need arises. What a difference it’s made to my hearing. Thank you”. - 10/10

 MR R.W.

“I felt I was I very good hands and not rushed”. - 10/10

MR S.N.

“Excellent outcome and super rapport with my mother. Only downside was being kept outside in the cold because we arrived early”. - 9/10

MRS S.C.

“Kevin was a top man”. -  10/10

- MR S.R.

“Effective and professional micro suction by Helen sorted out my problem. Good appointment availability and seen soon after arrival (before scheduled time!). Would use again”. - 10/10

- MR T.H.

“The whole procedure from phoning for an appointment to the procedure itself was straight forward and the staff pleasant and efficient. I now have my hearing back again”. – 10/10

 - MR C.L.

“A really enjoyable experience. It was amazing to see the inside of my ear”. – 10/10

- MRS D.V.

“Pleasant and explanative professionally dealt with”. – 10/10

-MR M.J.

“I’m very happy with the ear wax removal treatment I received from Helen at Westcountry Hearing Care – Plympton”. – 10/10

-MRS S.S.

“I was advised that before I could have an audiology test I needed my ears micro suctioned & as a local business Plymouth Hearing Centre were recommended, Kevin was friendly, kept me informed what he was doing right through the procedure & actually helped by highlighting that  ear disease I had in the past might be back, he was also very gentle knowing that my ears were particularly sensitive due to the previous issues, the sessions were carried out without any discomfort, thank you, Kevin”. – 10/10

-MRS M.M.

“Efficient, comfortable, friendly professional service. Thank you very much”. - 10/10

 -MR R.C.

“Friendly and professional. A great overall experience. Thank you“.-10/10

-MRS L.M

“Did what was required. Good clear logical explanation”. -10/10

-Mr P.L.

“Very friendly service. As a nervous patient, I was made to feel at ease as the practitioner explained the processes in simple terms. I got it all in one”. -10/10

-Mr M.P.

“Fantastic service. Great communication. Easily accessible to clinics. Kevin is a very nice man who was very helpful. Excellent value for money”. -10/10

-Mr D.F.

“Very professional and relaxing from start to finish”. -10/10

-Mr S.B.

“Very friendly and honest would recommend :)”. -10/10

-Mrs D.E.

“It was the highest number available”. -10/10

-Mrs D.E

“Friendly, efficient and professional”. -10/10

-Mr J.D.

“Very friendly lady who offered good advice”. -10/10

-Mr R.C.

“Excellent service, straightforward appointment. Thank you”. -10/10

-Mr M.T.

“Had both my ears micro suctioned without any pain or discomfort. Very quick service and worth the money to walk out with a smile on my face”. -10/10

-Mr D.C.

“Excellent customer service. Kevin is professional and knowledgeable, explained all the hearing test results and next steps”. -10/10

-Mrs N.W.

“Friendly professional service”. -10/10

-Mr M.P.

“Everyone was very helpful and professional; the process wasn’t unpleasant at all. The nurse carried it out explaining what she was doing as she went along, she was very nice, so I don’t think you could improve on the service at all”. -8/10

-Mrs K.C.

“Felt very at ease the procedure was well explained and I was very comfortable with everything. Great service and wouldn’t hesitate to recommend to friends and family”. -10/10

-Mr R.W.

“Professional staff, seen on time with no waiting”. -10/10

-Mr D.R.

“A thorough and professional service thank you”. -10/10

 -MRS C.S.

‘‘Friendly welcome and effective treatment. Efficient appointment booking and available at a great location to get lunch after”. -10/10

-Mr J.G.

‘‘Excellent informative consultation”.-10/10

-Mrs C.L.

‘‘Good communication throughout. Comprehensive covid 19 safety measures in place and thoroughly clean environment.
Punctual appointment and a relaxed atmosphere. Kevin put me at my ease and I enjoyed our chat whilst he was carrying out the procedure”. -10/10

-Mrs J.P.

‘‘Friendly, efficient and I can now hear again so a job well done”. -10/10 (Helen)

-Mrs S.H.

‘‘Great appointment and treatment for ear wax removal. I will continue to recommend to anyone needing treatment for hearing problems”. -10/10

-Mrs R.H.

‘‘Great experience’’. -10/10 (Helen)

-Mrs A.M.

‘‘Could not be better in terms of professional treatment, location and reception”. -10/10

-Mr D.W.

‘‘I felt that I was in very professional hands and equipment”.-10/10

-Mr R.P.

‘‘Excellent service’’. -10/10

-Mr R.M.

‘‘Couldn’t be more helpful very friendly explain the procedure would strongly recommend this service to friends”.-10/10

-Mr S.C.

‘‘Efficient, professional and friendly service”. -10/10

-Mr J.B.

‘‘Very attentive and accommodating even though we arrived late”. -10/10

-Mr D.J.

‘‘My appointment was very thoroughly conducted professionally and in depth with plenty of information explained. I was very impressed and would recommend to family members and friends. Thank you’’. -10/10

-Mrs E.C.

‘‘Excellent service and the whole process was explained step by step, which made me feel at ease right away”. -10/10

-Mr J.H.

‘‘Very efficient and helpful service”. -10/10

-Mr R.S.

‘‘Good service”. -10/10

-Mr V.P.

‘‘Efficient and caring service, on time and no fuss-just great”. -10/10

-Mr A.C.

‘‘Very good, professional service. The procedure was explained clearly to me and carried out as planned. Would certainly recommend”. -10/10

-Mrs D.R.

‘‘very friendly and explained everything to me as he was going along would highly recommend this service to everyone”. -10/10

-Mrs S.G.

‘‘We had a brilliant visit. Thank you for your kindness when we were running late. We have had a few audiologist appointments over the years but never one that was with someone so incredibly knowledgeable and professional. We will be recommending you, thank you”. -10/10

-Mr P.H.

‘‘Kevin was incredibly helpful, informative and really cared about my condition. Highly recommend”. -10/10

-Ms A.F.

‘‘Good preparative checking of health and indication of requirements before visit. Good covid preventative measures at clinic. Friendly approach. Good technical equipment and excellent care in the micro-suction procedure”. - 10/10

-Mrs B.G.

‘‘Straightforward booking process. Warm welcome from Kevin who carefully explained the consultation & treatment process. Excellent service, which was efficient and informative, would highly recommend’’. -10/10

-Mrs E.L.

‘‘Excellent friendly and very informative service’’. -10/10 (Helen)

-Mr R.G.

‘‘Everything done very efficiently and professionally’’. -10/10

-Mr E.R.

‘‘Great service and very friendly’’. -10/10

-Mrs D.P.

‘‘Very professional, made to feel at ease and showed me my ears before and after the procedure. Very good customer care and I am pleased I can now hear properly’’. -10/10(Helen)

-Mrs L.L.

‘‘Calm, thorough and professional hearing evaluation and discussion of possible solutions. No hard sell and option to try before buying. Highly reassuring service”. -10/10

-Mr G.D.

‘‘Helen was very professional and explained the micro suction procedure and tips for aftercare. Best thing, my ears feel free of wax and clean as a whistle!’’ -10/10

-Mrs K.H.

‘‘Kevin removed the wax from both ears of my elderly mother. Kevin was very patient and professional and took exceptional care of my Mother. I would highly recommend this business”. -10/10

-Mrs J.S.

‘‘Kevin was great and I couldn't fault the service provided during my appointment. Kevin took the time to explain everything to me thoroughly and went above and beyond to help with any queries that I had. Excellent service”. -10/10

-Mr D.U.

‘‘Have used you before and you are still excellent’’. - 10/10 (Helen)

-Mrs L.B.

‘‘Absolutely first class service. Every step explained to me and a sense of humour similar to mine. I would definitely recommend you’’. -10/10 (Helen)

-Ms S.D.

‘‘Kevin was brilliant. He showed genuine concern and explained everything so clearly I couldn’t recommend him more highly. It was so nice to be treated with genuine care and kindness. Thankyou again”. -10/10

-Ms J.P.

‘‘Very professional service. Everything was explained very clearly and my son and I left feeling very reassured. I would definitely recommend them”. -10/10

-Mr X.B.

‘‘Great service & sorted my ear issue. Helen was very friendly and efficient”. -10/10

-Mr P.E.

‘‘Very Professional and caring. Nice people”. -10/10

-Mr S.R.

‘‘We felt very comfortable, Kevin went above and beyond to explain and give us a lot of information and help without any sales pushing at all. We would thoroughly recommend him’’. -10/10

-Mrs T.C.

‘‘Nice and easy to book an appointment, the people are very helpful and explain everything”. -10/10

-Mr J.H.

‘‘Prompt, efficient, high tech with video, fully explained procedure and recommendation for ongoing ear care and associated health benefits”. -10/10

-Mr J.H.

‘‘Brilliant Service would highly recommend”. -10/10

-Mrs J.W.

‘‘Highly recommended. Brilliant service”. -10/10

-Mrs S.H.

‘‘Very friendly, explained the process fully’’. -10/10

-Mr S.P.

‘‘Fantastic service - professional with a wealth of experience and very friendly!’’ -10/10

-Ms E.S.

‘‘I was put at ease immediately and was made most welcome. The treatment was explained to me at every stage and carried out extremely professionally”. -10/10 (Helen)

-Mr L.W.

‘‘From start to finish it was a very pleasant experience with friendly and informative staff”. -10/10 (Helen)

-Mr P.C.

‘‘Friendly and totally professional service. Clear communication and diagnosis with recommendation”. -10/10

-Mrs S.W.

‘‘Excellent all round appraisal of my hearing abilities done by Kevin who goes the extra mile to understand you as a patient and your needs. Knowledgeable but in no way " pushy" about your hearing aid options”. -10/10

-Mr M.J.

‘‘Highly recommend Kevin at Westcountry Hearing Centre. Very professional with the added personal service’’. -10/10

-Mrs K.P.

‘‘Outstanding service and follow up checks. Very knowledgeable staff. I’d highly recommend this business to anyone needing ear wax removal’’. -10/10 (Helen)

-Mr D.H.

‘‘I was made to feel very welcome and relaxed and I was very happy when I was given a discount because it didn’t take as long as expected. Very very happy with the result of my visit’’. -10/10 (Kevin)

-Mr M.A.

‘‘Answered all questions and performed treatment and tests in a very professional way’’.-10/10 (Kevin)

-Mr J.A.

‘‘Helen was very caring and explained every thing she did before doing it. Frequently asking if I was OK and reminding me to tell her if I felt any discomfort or pain. After she finished she showed me on the monitor how both ears was clear. It was a very pleasant process and came away satisfied’’. -10/10 (Helen)

-Mrs H.H.

‘‘Very accommodating regarding appointment. Friendly atmosphere explaining all aspects clearly and understandably. Thank you’’. -10/10 (Kevin)

-Mr G.P.

‘‘Clean modern premises, good hygiene practices, professional and well informed staff”. -10/10 (Kevin)

-Mr D.H.

‘‘There was good communication about the process and result. There was good care and attention to my well-being throughout. I would certainly recommend this business to my friends and family”. 10/10 (Kevin)

-Mrs J.M.

‘‘From the initial contact through to the treatment and the final outcome the whole experience has been excellent. I have suffered with blocked and uncomfortable ears for several months and immediately I can hear better and am no longer uncomfortable. The actual treatment was professional, friendly and not at all painful. I would not hesitate to recommend this company and its practitioners”. -10/10 (Helen)

-Mr D.H.

‘‘No waiting, very friendly and welcoming approach whilst providing a very professional service. Will recommend this service provided to others”. -10/10 (Helen)

-Mr B.G.

‘‘Happy, pleasant, helpful, explained things. So very satisfied’’. -10/10 (Helen)

-Mr M.H.

‘‘Excellent communications, well-equipped clinic, punctual service. Clear conclusions and no pressure to proceed with any non-essential treatment’’. -10/10 (Kevin)

-Mr C.M.

‘‘Excellent service and advice would recommend to anyone’’. -10/10 (Kevin)

-Mr S.P.

‘‘I saw Helen, who did my wax removal procedure. She had excellent patient care, very professional and friendly. She explained each step of the way and made sure I was comfortable and reassured during the procedure. I could have not fault her quality of care. Outstanding! I would recommend the clinic to anyone! Thank you’’. -10/10 (Helen)

-Ms Y.C.

‘‘Having listened to my tale of woe you were very reassuring with your approach to how my problems could be resolved. I left feeling that I was dealing with someone who had my best interests at heart’’. -10/10 (Kevin)

-Mr G.S.

‘‘Helen was very good and informative and honest enough to tell me she couldn't finish it because there is a hard bit of wax in my right ear, so I will be back next week after I've used olive oil to try and soften it’’. -9/10 (Helen)

-Mr K.S.

‘‘I been recommended and I wasn’t disappointed, very good service’’. -10/10 (Kevin)

-Mr J.W.

‘‘Very caring and attentive as my father is 77. Explained what was happening at each stage of procedure’’. -10/10 (Helen)

-Mr T.M.

‘‘Highly professional, current and experienced audiologist with exemplary hygiene practices’’. -10/10 (Kevin)

-Mr K.C.

‘‘Professional and efficient with a real care for the patient well being by explaining each step and asking of welfare. Covid precautions clearly in place and adhered to’’. -10/10 (Kevin)

-Mr C.P.

‘‘A positive visit , Kevin was very professional and informative I was made to feel totally relaxed. Will definitely recommend to friends and family’’. -10/10

-Ms F.T.

‘‘Prompt appointment friendly staff very efficient experience’’. -10/10 (Helen)

-Mr A.W.

‘‘Kevin took the time to listen to my concerns and found solutions for my hearing problems.
I was very impressed from ease of booking, to the thoroughness of the appointment. I will be recommending! Many thanks’’. -10/10

-Mrs C.T.

‘‘Explained everything carefully . Ear wax removal quick & not painful. Didn’t need hearing aids & Kevin didn’t try to sell them’’. -10/10

-Mrs C.B.

‘‘Very good service and everything before, during and after treatment provided’’. -10/10 (Kevin)

-Mrs M.C.

‘‘Very kind, professional, fitted me in without a problem when I turned up a week early! I was made to feel comfortable and at ease’’.-10/10 (Helen)

-Mrs R.W.

‘‘Helpful, gentle and empathic. Kevin is a true gent and understands his clients’’.-10/10

-Mr M.G.

‘‘Appointment at short notice very pleasant staff and efficient procedure clearly explained. Many thanks’’. -10/10

-Mrs M.G.

‘‘Very professional and friendly atmosphere. I was nervous but made to feel relaxed’’. -10/10

-Mrs E.W.

‘‘Very kind and approachable man, who was very efficient. He explained all the procedures well, and achieved an excellent result’’.-10/10

-Mr G.H.

‘‘Clean, modern facilities, a friendly, professional approach and smooth, efficient appointment. I liked being able to see inside my ears on a large screen rather than have their condition described to me. The results of the hearing test were explained clearly and supported with helpful, easy-to-understand charts. Kevin explained the options open to me to deal with my hearing loss but there was no sales pressure. I left feeling that I could go back when ready to discuss next steps’’. -10/10

-Mr S.S.

‘‘We had a very friendly, professional, and efficient service from Kevin’’. -10/10

-Mr M.D.

‘‘Very friendly and reassuring’’. -10/10

-Mrs J.H.

‘‘I found the experience of having earwax removed to be painless, quick and Helen explained fully what was going to happen and I was shown on the screen the before and after treatment’’. -10/10

-Mrs S.H.

‘‘A considerate and honest appointment, advice given on how to help for future treatment and a pleasant and relaxed environment to attend’’. -10/10

-Mrs L.W.

‘‘I was treated in a friendly and respectful manner, made to feel at ease and was given a successful treatment . Couldn't be better’’.-10/10

-Mr D.S.

‘‘My husband and I had appts today and we were both very impressed by Mr Carlyon and our treatment. It was very thorough, Mr Carlyon was charming, we were not rushed, we were listened to and came away feeling the treatment we received could not have been better and we would not hesitate to go back again’’.- 10/10

-Mr L.D.

‘‘My appointment was with Helen, she was friendly, made me feel at ease, explained & showed me what she was going to do & told me what she had found’’. -10/10

-Mrs G.M.

‘‘The service was top quality and would recommend you.’’ -10/10

-Mr J.H.

‘‘Kevin was extremely professional and my ears feel absolutely amazing now!’’ -10/10

-Mr M.H.

‘‘You were recommended, very caring and friendly. Will definitely recommend myself to others needing treatment’’. -10/10

-Mr W.T.

‘‘My experience this week was e ened to. Thank you’’. -10/10

-Mrs E.P.

‘‘Excellent service, Helen explained everything. I felt safe and valued. Thank you’’. -10/10

-Mrs J.F.

‘‘Very good professional service. Very polite and friendly staff’’. -10/10

-Mr G.A.

‘‘Kevin has been looking after our ears for many years now and we have found him to be polite, friendly and professional’’.-10/10

-Mrs B.W.

‘‘Professional fast service, and painless! Thank you’’. -10/10

-Mrs A.A.

‘‘I was very nervous but the procedure did not hurt at all. I was shown the inside of both ears on a screen and Kevin was so gentle and attentive and explained each time what was happening. It was such a relief when he was finished to be able to hear again. If my ears become blocked again I shall have no hesitation in booking another appointment with Kevin’’. -10/10

-Mrs P.H.

‘‘Very organised and professional’’. -10/10

-Mrs K.A.

‘‘Very friendly and helpful service. Very happy customer after ear wax removal. Can hear again’’.- 10/10

-Mrs R.B.

‘‘Very pleased with the professional service received from Kevin making me feel at ease during my visit’’. -10/10

-Mrs S.S.

‘‘Excellent service’’. -10/10

-Mrs J.B.

‘‘Very happy with the treatment and friendly atmosphere. I am able to hear clearly again. I have no hesitation in recommending you to others’’. -10/10

-Mr V.C.

‘‘I felt as ease straight away. Everything was explained to me before it happened. The procedure was painless and I felt that I was aware what was happening at all times. Kevin was very professional and I have another appointment next week to continue with my problem. So far I highly recommend Kevin and the practise’’. -10/10

-Mrs C.S.

‘‘Kevin was very personable, clear with his explanations and I felt very confident in his skills. It was a pleasure being there, and I suspect my family in particular will be very grateful for his advice! His Covid security was excellent’’. -10/10

-Mr A.I.

‘‘It was good to talk with someone who understood tinnitus. Really great advice and service’’. -10/10

-Mr J.W.

‘‘Helen was very nice made Ruby my daughter relaxed told us what she was going to do. Calming and efficient’’. -10/10

-Ms R.J.

‘‘Very efficient and friendly’’.-10/10

-Mr R.S.

‘‘A friendly, considerate reception and treatment by an experienced specialist’’.- 10/10

-Mr M.T.

‘‘Very good service, and I was kept informed at all times with what was happening. Very impressed with the service provided’’.-10/10

-Mr A.G.

‘‘Excellent service and no push to have unnecessary treatment/aids’’.-10/10

-Mr A.D.

‘‘Very straight-forward, professional and informative service’’. -10/10

-Mr M.S.

‘‘Good reception and quality assessment and treatment’’. -10/10

-Mr B.R.

‘‘Great service. I have already recommended a friend’’. -10/10

-Mr R.A.

‘‘Just great service and really informative’’. -10/10

-Ms S.C.

‘‘I was very pleased with the treatment/attention I received and would be happy to recommend your services’’. -10/10

-Mrs J.M.

‘‘Very friendly and professional. I felt in good hands . Everything was explained to me and I was given good advice on how I could possibly relieve the symptoms for a longer period of time’’. -10/10

-Mrs F.J.

‘‘Very welcoming, helpful and knowledgeable’’.- 10/10

-Mrs D.E.

‘‘Amazing service and Kevin was super professional. I highly recommend this place’’. - 10/10

-Mr A.A.

‘‘Nice staff and good service’’. -10/10

-Mr D. B.

‘‘Appointment was on time and quick, relevant questions were asked about previous ear operations. The procedure was also explained well’’. -9/10

-Mr S.K.

‘‘Very professional and helpful. The best hearing centre in a world! Highly recommended’’. -10/10

-Mr K.I.

‘‘I was made to feel at ease and calm during the procedure. I was treated with kindness throughout the appointment and the treatment restored my hearing’’. -10/10

-Mrs G.P.

‘‘Helen was very kind, patient, efficient and professional. The receptionist is kind and welcoming and the premises beautifully presented. The Plympton branch is easily found and parking is the same. I left feeling like a new person. I could hear’’.-10/10

-Mrs J.M.

‘‘Excellent advice and patient care’’. -9/10

-Mr E.B.

‘‘Very good and knowledgeable service’’. -10/10

-Mr I.T.

‘‘Very professional, on time and explained what was being done’’. -10/10

-Mr G.M.

‘‘Very professional service’’. -10/10

-Mr M.B.

‘‘Appointment within 48 hrs of telephoning. Very friendly and informative service. Quick treatment with full explanation of procedure’’. -10/10

-Mr J.F.

‘‘Helen was very nice’’. -10/10

-Mr D.P.

‘‘Kevin is brilliant at his job. He is friendly and puts clients at ease. Explains everything at every stage so you can understand what is going on. Would definitely recommend and use again. Thank you’’.-10/10

-D.C.

‘‘Kevin was nice. I don't normally recommend places as everyone's view of things is different. Its a good centre. I enjoyed the experience’’.-8/10

-Mrs D.T.

‘‘Very pleasant staff. Helen took time to explain and listened to my questions’’. -10/10

-Mr C.C.

‘‘Very professional and outstanding service . Would highly recommend’’. -10/10

-Mrs N.F.

‘‘Kevin was friendly and informative. Many thanks’’. -10/10

-Mr S.H.

‘‘I was very impressed with the care and professionalism of Mr Carlyon. I had never had micro suction before but the procedure was explained very thoroughly and not at all uncomfortable. I thoroughly recommend the Plymouth Hearing Centre’’. -10/10

-Mrs J.S.

‘‘I found the ladies very friendly, and the micro suction was painless’’.-10/10

-Mr A.J.

‘‘Reception person was very friendly and honest. I visited The Plympton centre and I do recommend it. Thank you’’. -10/10

-Ms L.D.

‘‘Kevin was completely professional and explained every step of the procedure to me. Excellent treatment’’. -10/10

-Ms S.F.

‘‘The clinic was recommended to us by a trusted person. The whole experience was reassuring, from reception to completion of micro-suction and consultation. Extremely professional, very thorough, and much helpful advice and information. Cutting edge technology’’.-10/10

-Mr P.G.

‘‘Totally excellent service. Highly professional and friendly too’’. -10/10

-Mr R.H.

‘‘Second visit for the family. Very professional, caring and sensitive. Premises immaculate and all care was taken to ensure covid safety. I would definitely recommend this business’’.- 10/10

-Mrs C.B.

‘‘Very professional and friendly, everything was explained clearly’’. -10/10

-Mr M.M.

‘‘Kevin was professional and polite at all times, made me feel at ease and explained everything to me’’.-10/10

-Mr D.C.

‘‘The service could not have been better. A friendly efficient experience’’. -10/10

-Mr K.L.

‘‘Kevin has been very helpful and informative. Thank you Kevin’’. -10/10

-Mr A.S.

‘‘Well organised on entry. Helen explained everything she was proposing to do in advance, so no nasty, painful surprises. Very efficient and effective earwax removal, backed up by camera evidence after the procedure. Good advice going forward as well. Bonus was a very short notice appointment, which was much appreciated’’.- 10/10

-Mr S.F.

‘‘The professional treatment I received today was excellent and it sorted my problem out after suffering for 6 months prior’’. -10/10

-Mr M.C.

‘‘Good service’’. - 9/10

-Mr G.C.

‘‘Been having lots of problems with my hearing recently, high frequency loss diagnosed and prescribed hearing aids four years ago. It has been getting worse.

Went to see Kevin to get my ears checked for wax, was told at the GP surgery my left ear was clear, but my canals are at a funny angle and very narrow, Also full of wax, I had the wax removed from my right ear and my head on my right side feels lighter than air

They use micro-suction it’s much more comfortable of a procedure than irrigation,

If you have any problems with your ears I really cannot recommend these guys highly enough’’. -10/10

-Mr C. S.

‘‘I visited Plymouth Hearing Centre (Westcountry Hearing Care) today to have earwax removed. Having experienced the discomfort/unpleasantness of ear syringing two times previous I was curious to see if micro suction was a better experience. I would recommend this without reservation. The experience was excellent, painless and clean. A professional service from Kevin who was very friendly, completely transparent, and reassuring throughout, I was very pleased. Top service’’.- 10/10

-Mr R.L.

‘‘It's very friendly and relaxed but the service was very professional’’. -10/10

-Mr I.W.

‘‘Very professional and explained everything well. Felt very comfortable and covid precautions made me feel at ease. Highly recommend to anyone. Many thanks’’. -10/10

-Mrs A.W.

‘‘Very friendly and efficient’’. -10/10

-Mrs W.C.

‘‘Very professional, efficient and friendly service’’. -10/10

-Mr G.H.

‘‘Very professional. I felt very relaxed. Thank you’’.-10/10

-Mr R. F.

‘‘Kevin put me completely at ease. Everything was explained to me about the procedure so I completely understood what to expect. During these very difficult times of Covid, the premises were spotless, hand sanitiser was freely available and face masks were worn. I felt very safe. Excellent service’’. -10/10

-Mrs H.M.

‘‘Received first class, prompt and effective service. I would certainly recommend’’. -10/10

-Mrs J.C.

‘‘Pleasant staff and first class treatment’’. -10/10

-Mr J.R.

‘‘Easily arranged appointment. Very professional, friendly excellent service. Covid 19 procedures strictly adhered to. Felt very safe. Easy to find and park in Plympton. Will recommend’’. -10/10

-Mr P.O.

‘‘Kevin is kind, clear and caring. The clinic is very clean and well ordered and he helped my mum to hear again. Kevin explains what he is doing and is very calm’’. - 10/10

-Mrs L.C.

‘‘I came to Plymouth hearing centre because both of my ears felt blocked Kevin was so lovely to talk to and completely put me at ease. He discovered that my ears were clear but advised me that my deafness was down to congestion and gave me advice on how to clear it. Cannot recommend him enough’’. -10/10

-Mrs B.L.

‘‘First time that I have spoken to anybody about my issue as I did not know I could do anything about it. I believed it to be an issue I had to put up with. Secondly, within an hour of leaving the clinic I have already made a recommendation.’’-10/10

-Mr C.V.

‘‘I think it was very good value for money and would recommend to friends’’. -10/10

-Mr D.B.

‘‘Excellent service. Same day appointment. Friendly informative professional Good Covid practices’’. -10/10

-Mrs B.H.

‘‘The receptionist was pleasant on the phone and Helen was gentle, informative and pleasant’’. -10/10

-Mrs R.K.

‘‘I needed to have ear wax removed and wanted it done ASAP, I looked into other places but there were no appointments anytime soon, I checked here and there was an appointment for the same afternoon and I couldn’t book it fast enough. I’m so glad I went here rather than elsewhere because I was really impressed with how the appointment went. I felt that I got value for money and it was just a brilliant experience overall, Kevin is such a lovely and professional person that explained every step and the micro suction didn’t hurt at all! I will 100% be revisiting and telling everyone I know about Kevin and recommending to only go here rather than the high street stores. Thank you for the speedy, non rushed appointment. I am very grateful’’. -10/10

-Mr C.W.

‘‘I received a very professional and efficient service. Booking was straightforward and quick’’. -10/10

-Mr M.B.

‘‘I was slightly nervous but Kevin put me completely at ease. Everything was explained to me about the procedure so I completely understood what to expect. During these very difficult times of Covid, the premises were spotless, hand sanitiser was freely available and face masks were worn. I felt very safe. Excellent service’’. -10/10

-Mrs H.B.

‘‘Very clear communication and informative . Explained all procedures. Made you feel at ease. Would recommend highly to others’’. -10/10

-Mrs H.K.

‘‘The service was very good and Kevin was very reassuring . I have a further appointment next week and I feel confident that my problem will be treated and I will be able to hear again . I will certainly recommend your services to my friends’’. -10/10

-P.D.

‘‘Honest, professional service delivered in a convivial manner with no condescending attitudes’’. -10/10

-Mrs S.P.

‘‘No commercial pressur e instead prioritised my hearing needs’’. -10/10

-Mr A.S.

‘‘Very professional & caring .Will definitely recommend to friends’’. -10/10

-Mrs R.C.

‘‘Very professional from start to finish, explaining everything that was going to be done, which made me feel very confident, so pleased that I booked the appointment, and look forward to my appt in three weeks time, I would highly recommend Kevin to anyone, and appointments so quick. A big thank you’’. -10/10

-Mrs C.W.H.

‘‘Kevin is great at what he does and I trust him 10 out of 10 thanks very’’. - 10/10

- Mr B.P.

‘‘'Very professional and nice welcome’’. -10/10

-Mr B.M.

‘‘Great service. Very friendly and professional indeed. Thorough and well explained examination. Extremely client focused. A definite 5* rating!’’- 10/10

-Mr S.A.

‘‘The treatment was very carefully explained and there was a lot of care and attention taken with providing the care. It is a very professional clinic and Kevin is also very professional and puts you at ease especially if you did happen to be nervous about having treatment. I am very pleased with his kind help sorting my ear issue and have no hesitation in recommending his clinic’’. -10/10

-Mr M.W.

‘‘Very good service’’. -8/10

-Mrs D.D.P.

‘‘Kevin was very helpful and polite. He made me feel comfortable and explained everything to me 100% recommendations’’. -10/10

-Mr S.B.

‘‘Lovely people and well organised ref the virus - I felt safe. I also felt comfortable with this type of wax removal, which I hadn't had before’’. -10/10

-Mrs P.H.

‘‘Excellent service and I felt very safe’’. -10/10

-Mr R.B.

‘‘Kevin was extremely helpful and explained everything very clearly’’. -10/10

-Mrs M.P.

‘‘From start to finish I was impressed with the Service offered from Plymouth Hearing Centre.
Kevin was thorough and knowledgeable and was able to reassure me that there was a bit of hope for my hearing issues. I look forward to my next session’’. -10/10

-Mrs S.S.

‘‘First rate service from pre arrival to completion of examination Already introduced a recommendation. Complete satisfaction’’. - 10/10

-Mr G.B.

‘‘Very professional, knowledgeable and informative. Highly recommended’’.-10/10

-Mrs H.H.

‘‘Kevin was extremely professional and personable. Identified the issue and gave immediate advice’’. -10/10

-Mr J.H.

‘‘Excellent service. Prompt and efficient’’. -10/10

-Mrs A.S.

‘‘I was invited into the clinic exactly on time and treated very well. The staff were very professional and friendly’’. -10/10

-Mrs J.S.

‘‘Really informative and friendly staff. Outstanding standards of hygiene’’. -10/10

-Mr G.B.

‘‘Very friendly and prompt service’’. -9/10

-Mr T.P.

‘‘Fantastic, friendly and professional service from Kevin. Would thoroughly recommend’’. - 10/10

-Mr S.B.

‘‘Professional, friendly service’’. -10/10

-Mr K. R.

‘‘Good Covid precautions, professional, polite, friendly’’.- 10/10

-Mr W.C.

‘‘Very professional service. Procedure was well explained. Extremely pleased with the outcome. Easy and efficient booking service’’.- 10/10

-Mrs C.B.

‘‘Would highly recommend this service. Went here as I was suffering from blocked ears. Amazing service and I cant thank you enough for helping fantastic pricing also!’’ - 10/10

-Mrs H.V.

‘‘Husband had ears syringed and received an excellent service with great results. Would highly recommend’’. - 10/10

-Mrs S.H.

‘‘Effective treatment and personable practitioner. Very speedy (next day) appointment time’’. -10/10

-Mr P.F.

‘‘I booked the appointment via the website, which was really convenient and managed to book an appointment for the next day. Excellent service and pain free wax removal. Thank you’’. -10/10

-Mrs M.P.

‘‘Seen at short notice - very quick and professional service’’. -10/10

-Mrs H.V.

‘‘Friendly service. Put me at my ease and thoroughly explained the hearing exam and results. Pleased with advice given’’. - 8/10

-Mrs A.R.

‘‘Really reassuring and kind, very good at explaining things so I feel like I actually understand what's happening’’. -10/10

-Mrs E.G.

‘‘It was a very welcoming and friendly appointment’’. -10/10

-Mr P.D.

‘‘Excellent service and advice’’. -10/10

-Mr C.B.

‘‘Highly professional service, I have seen Kevin before and this would always be my first choice for any auditory problem’’. -10/10

-Mr E.M.

‘‘Very helpful and great friendly service’’. -10/10

-Mr P.B.

‘‘Kevin was so friendly and I was put at ease right away. The treatment was painless and it was successful which was brilliant’’. -10/10

-Mr B.T.

‘‘Very professional and informative consultation’’. -10/10

-Mr S.M.

‘‘Kevin was so nice and really personable.
He put me at ease and explained what he was seeing, what he was going to do and what I could anticipate’’.-10/10

-Mrs K.L.

‘‘Friendly, professional and effective’’. -10/10

-Mr A.S.

‘‘I received excellent service and care from Kevin Carlyon who resolved my hearing problem at the first appointment and also did a free follow up check 3 days later to confirm that the procedure was successful and there were no underlying infections causing my problem. I can thoroughly recommend the Plymouth Hearing Centre’’. -10/10

-Mr R.T.

‘‘Kevin gave me a pleasant visit which was very informative and has filled me with confidence with no qualms about having another visit at his Plympton branch.’’ -10/10

-Mr A.C.

‘‘Friendly, Caring ,Patient, Professional, good value. Hearing reinstated in minutes. A job well done.’’ -10/10

-Mr P.W.

‘‘Really supportive and understanding. Thank you so much. I have in fact already recommended you to my work colleague’’ -10/10

-Mrs A.C.

‘‘Excellent, considerate approach to dealing with a 91 year old patient. Kevin has a wonderful manner and clearly knows his industry. Truly a shining example of a business that provides a first class service.’’ -10/10

-Mrs M.N.

‘‘Friendly, personalised service. Great explanation of the procedure and advice for follow up appointment.’’ -10/10

-Mrs L.B.

‘‘Booking an appointment was simple and the appointment was informative as I got to see the state of my ears. Since going, I'm hearing more things and everything far clearer than before.’’ -10/10

-Mr M.H.

‘‘A very helpful, informative and professional service.’’ -9/10

-Mrs N.S.

Kevin was honest and did not charge unnecessarily for my treatment. Thanks for a good service.’’ -10/10

-Mr A.R.

‘‘Quick and efficient, convenient and seen next day’’ - 10/10

-Mr M.C.

‘‘Excellent professional service, prompt appointment and great aftercare. The result of my treatment was fantastic. I will definitely be recommending P.H.C to friends and family.’’ -10/10

-Mr S.S.

‘‘We found Kevin most helpful and informative. The whole procedure was conducted in a very professional and reassuring manner.’’ -10/10

-Mr P.N.

‘‘Pleasant surroundings and superb service’’ -10/10

-Mr I.T.

‘‘I felt like I wasn't being subjected to a 'hard sell' process in respect of hearing aids. I was throughout clearly informed about the various tests that Mr Carlyon was going to perform and, during our discussion of the results of those tests, he took on board my concerns about cost and was happy for me to take my hearing loss findings away to discuss next steps with my wife. Overall, it was a positive experience!’’ -8/10

-Mrs J.B.

‘‘Kevin Carlyon was warm and informative. I left the building feeling much better than I felt when I entered it.’’ -10/10

-Mr A.W.

‘‘High tech equipment and excellent customer care’’ -10/10

-Mrs S.T.

‘‘I can't recommend Kevin at The Hearing Centre enough. I have had issues in the past which have left me feeling very nervous about having anything done to my ears, Kevin listened to my concerns and really put me at ease. I came away feeling very happy and wish I had booked in sooner. I certainly won't feel apprehensive next time I visit. Thank you so much!’’ -10/10

-Mrs J.J.

‘‘Very please with today’s visit,very professional and friendly. The business card Kevin gave me has been passed on to a friend!’’ -10/10

-Mr P.P.

‘‘Amazing service today would highly recommend the Plymouth Hearing Centre’’ -10/10

-Mrs M.C.

‘‘Extremely helpful & calming, informative & gave me options’’ -10/10

-Mrs S.T.

‘‘We were treated with kindness and understanding. My husband’s problem was discussed with sympathy and expert information.’’ -10/10

-Mr J.S.

‘‘I was treated with respect, understanding, and given a clear pathway of how to deal with my issue moving forward.’’ -10/10

-Mr J.R.

‘‘I was made to feel relaxed confident. Also it was amazing to being practically deaf to being able to hear again so quickly. Thank you very much’’ -10/10

-Mrs P.R.

‘‘The procedure was very professional. Kevin was helpful with my problems and had a caring ,kind nature.’’ -10/10

-Mrs C.B.

‘‘Friendly and professional service’’-10/10

-Mrs C.B.

‘‘A very professional attitude and a clear explanation and demonstration on the treatment . Offered good advice and additional assistance, beyond the brief of the procedure. Will use the service again.’’ -10/10

-Mr G.C.

‘‘Professional, quick service, friendly provider.’’ -10/10

-Mr C.B.

‘‘Service was 100% couldn’t fault it at all’’- 10/10

-Mrs C.N.

‘‘Friendly welcome followed by excellent treatment and advice. A breath of fresh air after previous experiences with other hearing businesses.’’ -10/10

-Mr N.M.

‘‘Very satisfied with the service and have already recommended service to family member and neighbour!’’-10/10

-Mr R.H.

‘‘I felt nervous before the appointment but Kevin made me feel at ease quickly. He provides a very professional, friendly and informative service. I can't believe how much my hearing has improved after the microsection procedure.’’- 10/10

-Mrs N.P.

‘‘Good friendly and efficient service’’ -10/10

-Mr D.L.

‘‘I immediately felt at ease as Kevin was very understanding and kind.’’ -10/10

-Mrs A.H.

‘‘Very professional and friendly atmosphere. Everything was well explained and relaxed, especially while having to follow the current Covid19 regulations.’’-10/10

-Mr J.W.

‘‘Very professional, Kevin didn’t try and sell hearing aids which would have had a short lifespan due to deteriorating hearing, instead offered help and advice. Definitely recommend.’’-10/10

-Mrs D.B.

‘‘I had a really thorough consultation, felt at ease and the treatment was extremely effective. Would definitely recommend.’’ -10/10

-Mrs K.D.

‘‘Easy to book, excellent service and well prepared for Covid secure procedure.’’ -10/10

-Mr P.S.

‘‘Superb service! Kevin was friendly and efficient. Great results. Will definitely recommend and use again.’’ -10/10

-Mr J.L.

‘‘Professional service and a smooth service from booking to appointment. Very pleased.’’ -10/10

-Mr W.R.

‘‘Excellent service’’ -10/10

-Mr P.H.

‘‘I have had a problem with my ears and wax for a while and while trying different things nothing seems to have worked. I found your company on the Internet and found booking an appointment was easy. Kevin was very professional and made me feel at ease and when he finished I felt completely different. I can now hear perfectly well and can only say that if I or my husband have any other problems we would have no hesitation in coming to see Mr Carlyon again.’’- 10/10

-Mrs J.B.

‘‘Excellent service, easy company and well informed’-10/10

-Mr D.W.

‘‘Really helpful, and felt welcome. Absolutely 100% recommend.’’ -10/10

-Mr O.C.

‘‘Kevin took care to explain the various issues affecting my loss of hearing and used the latest micro suction equipment to remove excess ear wax. He also explained what tinnitus is and how to cope with it.’’ -10/10

-Mr S.S.

‘‘Excellent friendly service
Not pressured, everything explained perfectly and logically would definitely recommend’’-10/10

-Mr D.W.

‘‘Easy to make a next day appointment. Ear wax removed very carefully without any discomfort whatsoever. Great service.’’ -10/10

-Mrs L.H.

‘‘Very thorough examination and analysis using state-of-the-art equipment, leading to the selection of a very effective hearing aid on loan.’’ -10/10

-Mr P.J.

‘‘Very friendly, knowledgeable and efficient service. I had some suction ear wax removal and can now hear properly again.’’-10/10

-Mr A.L.

‘‘Superb service from start to finish. Ease of booking online, convenient times and very professional treatment by Kevin.’’ -10/10

-Mr T.B.

‘‘Friendly, helpful, very comfortable! Thank you’’- 10/10

-Mr P.S.

‘‘Kevin was very helpful and knowledgeable’’ -10/10

-Mr D.P.

‘‘The audiologist Kevin was knowledgeable, took time to explain what he was going to do, and explained the results of the hearing test well.
I felt I was in safe hands and would strongly recommend.’’ -9/10

-Mrs N.Z.

‘‘Kevin is so knowledgeable he listened to what I had to say. He explained my results in understanding terms. I would recommend him to anybody.- 10/10

- Mrs R.S.

‘‘I had read the excellent reviews and my husband had told me how impressed he was when he had been to Plymouth Hearing Centre. I went along with high expectations and was not at all disappointed. I am very happy to know that my future hearing is in such good hands! Thank you, Kevin .- 10/10

-Mrs R.M.

‘‘Very good service, efficient and caring.’’-10/10

- Mrs B.P.

‘‘Amazing service, very friendly and professional’’- 10/10

- Mrs M.K.

‘‘I was treated with great care and attention. The whole process was done very professionally. I wasn’t rushed in any way.’’- 10/10

-Mrs L.J.

‘‘Kevin was excellent, thorough and professional. Will recommend to everyone’’. -10/10

-Mr M.P.

‘‘Well kept clinic punctual and professional’’.- 10/10

-Mr I.C.

‘‘Kevin was very helpful with my accessibility difficulties and provided excellent service examining my ears’’. -10/10

-Mr C. R.

‘‘Friendly and professional service. Made my father feel at ease’’. -10/10

-Mr A.T.

‘‘Highly recommend this service. No pain, no discomfort and very professional’’. - 10/10

-Mr M.N.

‘‘Brilliant service, went above and beyond the stated procedure. Very happy I can hear again!’’ -10/10

-Mr J.D.

‘‘I thought my ear micro suction treatment was undertaken in a very professional manner without any problems’’. -10/10

-Mr C.P.

‘‘Kevin is extremely attentive. He explained the test in a clear and concise manner leaving me fully understanding of the result’’. - 10/10

-Mrs L.W.

‘‘Friendly, explained things well, very clean and obviously taking Covid restrictions very serious. Very happy with the experience’’. - 10/10

-Mr J.A.

‘‘Very pleased with treatment and Kevin very friendly and puts you at ease’’. -10/10

-Mrs M.T.

‘‘Really friendly, helpful and signposted me to other useful routes in sorting current health issue. Many thanks!’’. - 10/10

-Mr M.P.

‘‘Excellent service, friendly and helpful. Would definitely recommend to anyone needing hearing aids’’. - 10/10

-Mr C.H.

‘‘Very straight forward to make an appointment, very efficient carrying out procedure, pleased with result and advice given during appointment’’. -10/10

-Mr B.Y.

‘‘Kevin is so reassuring, kind and gentle. He is so patient with even the most nervous of patients. He is a really lovely gentleman and very professional. My family recommend him to everyone. Thank You Kevin!’’. - 10/10

-Mrs L.L.

‘‘Friendly and took time to explain - more intimate then larger centres that are not helpful for those with hearing issues - care and support very much appreciated - will be returning’’. - 10/10

-Mrs V. D.

‘‘Solved my problem in a professional environment’’. -10/10

-Mrs S.G.

‘‘Very professional and friendly service. Easy to book and just the right level of interaction regarding directions, calendar entries, appointment reminders etc. Overall, I would (and do) highly recommend Plymouth Hearing Centre to anyone who has hearing related issues’’.- 10/10

-Mr P.B.

‘‘Very pleased with the help I received’’. - 10/10

-Mr K.P.

‘‘Kevin Carlyon was friendly and competent. Showed me inside my ears and pointed out drops of wax and more importantly areas of infection. He advised on the next steps to be taken. He has a delightful personality and very professional’’. - 10/10

-Mr M.F.

‘‘Excellent service and communication’’. - 10/10

-Mr C.S.

‘‘Excellent personal service at a time when we needed it’’. - 10/10

-Mrs M.C.

‘‘Very helpful and informative’’. - 10/10

-Mr M.G.

‘‘All round great service from booking through to appointment, very professional, COVID safe, hearing great now’’. - 10/10

-Mrs S.C.

‘‘I was made to feel valued and listened to. I felt part of the consultation, not spoken at like so many others. I would high recommend’’. - 10/10

-Mrs H.P.

‘‘Excellent, friendly and very modern service’’. - 10/10

-Mr M.B.

‘‘This appointment was for my elderly mum, Kevin was on time, very considerate and professional, thank you’’. -10/10

-Mrs I.B.

‘‘Kevin was very professional and put me at ease immediately he explained everything he was doing as he was going along and it was painless. Thank you Kevin I will definitely be using your services again in the future and will be recommending you’’. -10/10

-Mrs M.W.

‘‘Kevin was extremely professional and personable. Identified the issue and gave immediate advice after review’’. -10/10

-Mr J.H.

‘‘Excellent friendly service . Treatment was painless and very professional, would definitely recommended’’. -10/10

-Mr R.W.

‘‘First rate service from pre arrival to completion of examination. Already introduced a recommendation. Complete Satisfaction’’. - 10/10

-Mr G.B.

‘‘From start to finish I was impressed with the Service offered from Plymouth Hearing Centre.
Kevin was thorough and knowledgeable and was able to reassure me that there was a bit of hope for my hearing issues. I look forward to my next session”. - 10/10

-Mr S.S.

‘‘Great service’’. -10/10

-Mr D.H.

‘‘Kevin was extremely helpful and explained everything very clearly’’. -10/10

-Mrs M.P.

‘‘I felt the service was very good with appropriate explanation and opportunity to ask questions. Overall I was very pleased with my appointment’’. - 10/10

-Mr R.H.

‘‘Mr Carlyon was courteous and very patient (l am disabled ) .l would have no hesitation in recommending the Hearing Centre . l was very impressed’’. -10/10

-Mrs E.P.

‘‘Brilliant start to finish’’. -10/10

-Mr M.W.

‘‘Kevin was very informative and helpful and the treatment for my blocked ears was efficient and quick - I would definitively recommend his services!’’- 10/10

-Mrs H.R.

‘‘The treatment to remove wax from my ears was painless and prior to it Kevin put me at my ease and explained the whole process to me. He was extremely professional as well as friendly and made the whole experience as comfortable as it could be. He also took great care in exercising Covid protocol. I am extremely pleased and grateful’’.- 10/10

-Mrs J.K.

‘‘I sometimes get nervous when attending appointments. Kevin was very reassuring and professional.
He took the time to explain the process and also explained the results of my hearing test very well so that I could understand. He also offered some excellent advice going forward.
The office was clean and I felt safe going in during the current pandemic. All PPE was worn and precautions were taken by sanitiser and social distancing.
All in all the experience was very calm and professional from start to finish’’. -10/10

-Mrs K.C.

‘‘Great service, professional and thorough consultation and treatment’’.- 10/10

-Mrs S.H.

‘‘Great service. Very professional and friendly. Procedure and findings well explained. I would definitely recommend the service and will return again myself. Thanks’’.-10/10

-Mr R.G.

‘‘Kevin was excellent at explaining what was happening, how things would feel when examining the inside of the ear. A very stress free experience’’.- 10/10

-Mrs M.D.

‘‘Very impressed’’.- 9/10

-Mr I.S.

‘‘I could not fault the courtesy and attention that I received’’.- 10/10

-Mr K.H.

‘‘The appointment was easy to make online. Kevin was extremely friendly and made me feel very much at ease. He explained the procedure very clearly and then carried it out successfully. The systems put in place to be COVID safe were excellent and I felt extremely safe at all times’’. -10/10

-Mrs J.S.

‘‘Excellent service. Very professional and safe’’. - 10/10

-Mr D.W.

‘‘Very professional and explained procedure good Covid precautions in place’’. - 9/10

-Mr J.W.

‘‘Very nice, Kevin was very competent, adhering to Covid policies, quick and painless treatment’’.

-Mrs N.B.

‘‘An expertly conducted, thorough and pleasant consultation.’’-10/10

-Mr D.H.

‘‘Excellent service as well as being very interesting to actually see the inside of your ear’’.- 10/10

-Mr. A.N.

‘‘ Amazing care’’. -10/10

-Mr M.H.

‘‘I felt at ease and had every faith in Kevin. Would definitely recommend your services to my Friends’’. - 10/10

-Mrs M.J.

‘‘Very good service’’.

-Mr B.L.

‘‘Fab service. Covid precautions above and beyond. Kevin explained in simple English everything that was happening’’.- 10/10

- Mrs E.H.

‘‘An excellent service and very efficient. My treatment was done very quickly and explained to me throughout. If I need further treatment I will definitely be using Plymouth Hearing Centre’’. -10/10

- Mr S.C.

‘‘Really happy from start to finish, Kevin was professional and I left with super hearing, in fact life is a bit too loud at the moment!’’ -10/10

— Mr R.G.